Guest experiences can be managed only up to a certain extent by accommodation providers, since they cannot read the minds of their guests. Practically speaking, there are tools which can be used to en...

Guest feedback comes in many ways and forms, but mainly we know online hotel reviews and guest survey responses. Both types of feedback complement each other nicely, but both give hotel...

Delivering remarkable guest experiences lies at the heart of hospitality: offering great service and an experience that won’t be forgotten. But how can you measure the guest experience? There ar...