guest reviews

How to respond to guest reviews?

Every hotelier knows that you need to respond to online guest reviews. But how to make sure you are doing it right?  Responding to guest reviews is time-consuming, but essential for your online r...

How to handle negative guest reviews?

No matter how hard we try, negative guest reviews can always happen. Do not take it personally but respond to your guests and listen to what they have to say as it can help you ide...

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