guest feedback

Does guest messaging increase guest loyalty?

Messaging has quickly become the preferred channel to communicate with friends and family, but in the last few years also to communicate with brands. The channel is a much more personalized and di...

How can guest data help you be competitive?

Online reviews offer a wide range of guest feedback data, helping you get ahead of your competition by enabling you to understand your guests’ needs and expectations. Guest reviews are constant...

How can my online reputation help drive bookings? 

Your online reputation is essential to drive bookings. Before making their decision, guests will read reviews to understand the current experience at your establishment. Especially now, when traveling...

How do I measure the guest experience?

Delivering remarkable guest experiences lies at the heart of hospitality: offering great service and an experience that won’t be forgotten. But how can you measure the guest experience? There ar...

How can I improve my hotel’s online reputation?

Having a positive online reputation is important, as we are making more and more bookings online. For this we let us guide by the online reviews people have left on review sources and OTAs. There are ...

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