Chatbots allow you to interact with any visitor to your website at any time. It’s a never-ending sales channel. As a result, even during off-peak hours, your hotel’s revenue will increase....

In the age of online reviews, Guest Satisfaction Surveys (GSS) represent a critical way to solicit direct feedback from guests and evaluate guest sentiment. By using survey feedback to guide...

Personalization is so much more than just welcoming back a returning guest or suggesting recommendations based on their previous stays.   Why Is Personalization Impo...

Creating great guest experiences starts well before your guest checks in, it in fact starts when your guest is researching your property and considering making a booking. Ensuring a good booking exper...

Online reviews offer a wide range of guest feedback data, helping you get ahead of your competition by enabling you to understand your guests’ needs and expectations. Guest reviews are constant...

Guest feedback comes in many ways and forms, but mainly we know online hotel reviews and guest survey responses. Both types of feedback complement each other nicely, but both give hotel...

Reviews are the face of your hotel in a world where everyone is a critic. When you respond to a hotel review, it means you agree with the input you’ve received. Most crucially, with the gro...

Delivering remarkable guest experiences lies at the heart of hospitality: offering great service and an experience that won’t be forgotten. But how can you measure the guest experience? There ar...

Understanding guest feedback has long been central to hospitality because we rely on it to guide us into making impactful, data-driven decisions. Guest satisfaction surveys are an essential tool for h...

The very core of hospitality is a great guest experience. It should also be central to your hotel operations because getting it right means that guests will talk positively about your hotel in online ...