Guest Feedback

How to respond to guest reviews?

Every hotelier knows that you need to respond to online guest reviews. But how to make sure you are doing it right?  Responding to guest reviews is time-consuming, but essential for your online reputation. To be able to tackle this task better, setting up a good and clear strategy will help you. However, make sure […]

How can guest data help you be competitive?

Online reviews offer a wide range of guest feedback data, helping you get ahead of your competition by enabling you to understand your guests’ needs and expectations. Guest reviews are constantly evolving and are different per stay, so your hotel always needs to re-evaluate its strategies based on the feedback received. By using the semantic analysis tool on ReviewPro, you can […]

What is the importance of online reputation in 2021?

Reviews are the face of your hotel in a world where everyone is a critic. When you respond to a hotel review, it means you agree with the input you’ve received. Most crucially, with the growing number of review platforms, it has become fashionable to “check out” a resort before making a reservation on sites like […]

How to handle negative guest reviews?

No matter how hard we try, negative guest reviews can always happen. Do not take it personally but respond to your guests and listen to what they have to say as it can help you identify the areas of improvement you should prioritize. How Should I Respond to Negative Guest Reviews?  Responding to guest reviews is essential, especially when they […]

What are the tools you can use to collect guest feedback?

Guest feedback can be utilized to better understand and improve the guest experience in a variety of ways. Guests can contact you via SMS or fill out short in-stay questionnaires to check in with you while they’re still on site. This form of feedback allows hoteliers to address issues and give service recovery before a […]

What is guest feedback?

Guest feedback is the response from guests in the form of online reviews, guest survey responses, or guest messaging communication. It can be used to understand the guest and guide the resolution of issues that are affecting the guest experience. Why Is Guest Feedback Important? Guest feedback can be used in a number of different […]

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