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Customers

55,000+ companies rely on ReviewPro to improve customer satisfaction and increase revenue.

Global brands

    • Kempinski Hotels
    • Red Lion
    • Radisson Hotel Group
    • Melia
    • Ascott
    • Minor
Michael Levie citizenM hotels

“ReviewPro is a lifeline for any hotel organization that is obsessed with listening and responding to guests needs and building their organization around guest satisfaction.”

Michael Levie

Partner & CEO, citizenM hotels

North America

  • Loews
  • Red Lion
  • SBE Hotel Group
  • Library Hotel Collection
  • 1859 Hotels
  • Gansevoort
Adele Gutman Library Hotel Collection

“With ReviewPro’s semantic analysis, we can quantify which areas are of the highest concern to our guests, which helps us to justify investments and achieve the greatest impact from our financial expenditures.”

Adele Gutman

VP Sales, Marketing & Revenue, Library Hotel Collection

Latin America

  • Casa Gangotena
  • Palladium Hotel Group
  • Noi Hotel
  • The Singular Hotels
  • Vertice
  • Windsor Hotels
Claudia Flacho
 Pestana Hotels & Resorts

“What makes ReviewPro stand out is the team’s passion for helping us to improve guest experience. Their direct survey solution is very powerful, flexible and better meets our needs than the other products we tested. Within weeks of implementing the survey system, we saw significant improvements in response rates and overall guest satisfaction scores.”

Claudia Flacho

Business Revenue Intelligence Analyst, Pestana Hotels & Resorts

Europe

  • CitizenM
  • Jurys Inn
  • Red Carnation
  • Iberostar
  • Thon Hotels
  • Pestana
Peter Stack Jurys Inn

“Since implementing ReviewPro’s integrated guest feedback system, combining ORM with GSS, we now have a global view of our 31 hotels. One of our biggest wins is that our TripAdvisor performance has improved dramatically, both in terms of review volume and rankings.”

Peter Stack

Regional Operations Manager, Jurys Inn

Asia

  • Marco Polo
  • Dorsett
  • Centara
  • Swiss Hotels
  • Dusit
  • onyx-hospitality
Anthony Khoo The Ascott Limited

“Listening to our guests is an important part of our brand strategy. We are driven to not only listen but make the necessary operational and service improvements to create a better customer experience for our guests. ReviewPro is a valued partner in helping us achieve these goals.”

Anthony Khoo

Senior Vice President for Brand & Marketing, The Ascott Limited

Australasia

  • Marco Polo
  • Queensland
  • Meriton
  • Swiss Hotels
  • Dusit
  • Scenic Hotel Group
Erin McLeod Australian Tourism Industry Council

“ReviewPro has supported thousands of Australian tourism enterprises in benchmarking and managing their online reputation, and ultimately strengthening their capacity to meet customer service needs. The team at ReviewPro have shown dedication to providing a first rate experience and customer satisfaction.”

Erin McLeod

General Manager, Australian Tourism Industry Council

Africa & Middle East

  • Dan Hotels
  • Jaz Hotels
  • Kenzi Hotels
  • RTG
  • Beachcomber
  • Makarim
Jason Hardy Beachcomber

“Guest feedback monitoring on ReviewPro is a key function in the Quality Managers’ responsibility and integral to the wellbeing of the operations. Through this feedback they are able to ensure and measure the compliance to our brand standards as well as relative to the guest expectations.”

Jason Hardy

Head of Quality Assurance

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