“ReviewPro is a lifeline for any hotel organization that is obsessed with listening and responding to guests needs and building their organization around guest satisfaction.”
“With ReviewPro’s semantic analysis, we can quantify which areas are of the highest concern to our guests, which helps us to justify investments and achieve the greatest impact from our financial expenditures.”
“What makes ReviewPro stand out is the team’s passion for helping us to improve guest experience. Their direct survey solution is very powerful, flexible and better meets our needs than the other products we tested. Within weeks of implementing the survey system, we saw significant improvements in response rates and overall guest satisfaction scores.”
“Since implementing ReviewPro’s integrated guest feedback system, combining ORM with GSS, we now have a global view of our 31 hotels. One of our biggest wins is that our TripAdvisor performance has improved dramatically, both in terms of review volume and rankings.”
“Listening to our guests is an important part of our brand strategy. We are driven to not only listen but make the necessary operational and service improvements to create a better customer experience for our guests. ReviewPro is a valued partner in helping us achieve these goals.”
“ReviewPro has supported thousands of Australian tourism enterprises in benchmarking and managing their online reputation, and ultimately strengthening their capacity to meet customer service needs. The team at ReviewPro have shown dedication to providing a first rate experience and customer satisfaction.”
“Guest feedback monitoring on ReviewPro is a key function in the Quality Managers’ responsibility and integral to the wellbeing of the operations. Through this feedback they are able to ensure and measure the compliance to our brand standards as well as relative to the guest expectations.”
Create a guest-centric culture
DATA PROTECTION BASIC INFORMATION
Data Controller: Shiji Information Technology Spain, S.A
- To be able to contact you in order to provide you with information about our services and products. We would contact you through email or telephone means.
- In case you consented, to send you communications in order to provide you with information about the best practices in our hotel industry and products.
Rights of the data subject: You have the right to access, rectify and delete the data, as well as other rights, as explained in the additional information