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Customers

30,000+ companies rely on ReviewPro to improve customer satisfaction and increase revenue.

Global brands

  • Kempinski
  • Louvre Hotels
  • Minor Hotels
  • Melia
  • Ascott
  • Pestana
Michael Levie citizenM hotels

“ReviewPro is a lifeline for any hotel organization that is obsessed with listening and responding to guests needs and building their organisation around guest satisfaction.”

Michael Levie

Partner & CEO, citizenM hotels

North America

  • Loews
  • Red Lion
  • Morgans Hotel Group
  • Library Hotel Collection
  • 1859 Hotels
  • Davidson
Adele Gutman Library Hotel Collection

“With ReviewPro’s semantic analysis, we can quantify which areas are of the highest concern to our guests, which helps us to justify investments and achieve the greatest impact from our financial expenditures.”

Adele Gutman

VP Sales, Marketing & Revenue, Library Hotel Collection

Latin America

  • Casa Gangotena
  • Huilo Huilo
  • Noi Hotel
  • The Singular Hotels
  • Vertice
  • Windsor Hotels
Claudia Flacho
 Pestana Hotels & Resorts

“What makes ReviewPro stand out is the team’s passion for helping us to improve guest experience. Their direct survey solution is very powerful, flexible and better meets our needs than the other products we tested. Within weeks of implementing the survey system, we saw significant improvements in response rates and overall guest satisfaction scores.”

Claudia Flacho

Business Revenue Intelligence Analyst, Pestana Hotels & Resorts

Europe

  • CitizenM
  • Jurys Inn
  • Red Carnation
  • Iberostar
  • Thon Hotels
  • Louis Hotels
Peter Stack Jurys Inn

“Since implementing ReviewPro’s integrated guest feedback system, combining ORM with GSS, we now have a global view of our 31 hotels. One of our biggest wins is that our TripAdvisor performance has improved dramatically, both in terms of review volume and rankings.”

Peter Stack

Regional Operations Manager, Jurys Inn

Asia

  • Marco Polo
  • Dorsett
  • Centara
  • Swiss Hotels
  • Dusit
  • onyx-hospitality
Anthony Khoo The Ascott Limited

“Listening to our guests is an important part of our brand strategy. We are driven to not only listen but make the necessary operational and service improvements to create a better customer experience for our guests. ReviewPro is a valued partner in helping us achieve these goals.”

Anthony Khoo

Senior Vice President for Brand & Marketing, The Ascott Limited

Australasia

  • Marco Polo
  • Dorsett
  • Centara
  • Swiss Hotels
  • Dusit
  • Scenic Hotel Group
Damien Hanger Star Ratings Australia

“ReviewPro has opened the door for thousands of SME accommodation businesses in Australia to manage their online reputation. The quality of ReviewPro data has been matched by their unrivalled training and support.”

Damien Hanger

General Manager, Star Ratings Australia

Africa & Middle East

  • Dan Hotels
  • Jaz Hotels
  • Kenzi Hotels
  • RTG
  • El Mouradi
  • Makarim

Create a guest-centric culture

Let one of our Guest Intelligence experts share how you can benefit from our advanced guest feedback analytics to improve decision-making and deliver better results.