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Webinar: Harness the Power of New Generation Guest Surveys

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It’s no secret that guest surveys are an invaluable tool for gathering the in-depth feedback necessary to improve service and operations. That said, not all guest surveys are created equal.

Join our live webinar on July 6 to hear about the latest trends and innovation in guest surveys that are shaping the way leading hoteliers are driving excellence. In addition to sharing best practices and some powerful use cases, we’ll be interviewing Nadine Lee of glh Hotels to explore how they gather and act on direct guest feedback to boost satisfaction across the group.


Topics

·Game-changing trends in digital guest surveys
·Optimizing survey design, management response & reporting
·Integrating PMS data to “deep dive” by room number, corporate client…
·Streamlining processes to ensure efficient resolution of issues
·Case study: In-stay surveys to reduce negative reviews
·Hotel wifi study: Key findings based on analysis of survey results

Panelists

·Nadine Lee, Group Guest Services Manager, GLH Hotels
·Tim Towle, Co-founder & COO, ReviewPro
·Fiona Gillen, VP of Marketing, ReviewPro

Date & Time

Thursday, July 6 2017
4pm London (5pm Barcelona/11am New York City)
Duration 1 Hour
Click here to convert to your timezone


Note:
A link to the recording will be sent to all registrants, so be sure to register even if you are unable to attend.

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