We are proud to share the news that Safir Hotels & Resorts has responded to consumer demand for efficient, contactless guest communications by partnering with ReviewPro to launch Guest Experience Automation. All of SHR’s properties …
By Michael Kessler, CEO, ReviewPro When I took over as CEO of ReviewPro in December of 2019, little did I know that in a matter of weeks travel around the world would come to a …
In the past, you may have found chatbots to be a frustrating experience that required intervention by a live employee. However, technology has vastly improved in recent years. Today’s hospitality chatbots are smarter, more reliable …
As the pandemic goes on and we are all pushed towards digital adoption in all areas of our lives many hoteliers are now considering chatbot technology. However, a chatbot should not be the endpoint of …
They say all roads lead to Rome, and in hospitality, all roads should also lead to one destination – creating great guest experiences. While this aim has not changed – neither over time nor during …
As the global landscape is constantly changing, so are guest expectations. It is more important than ever to employ hotel listening tools to know what your guests are experiencing at your property. This is where …
After a short and lean summer for many in the hotel industry, we can expect that 2021 will bring more of the same. While there is no magic formula, in order to make the best …