We recently published a global hotel review data report where we analyzed over 1 million reviews from 7,500 hotels worldwide. However, when we look closer at the region of APAC, what do these reviews tell …
As hotels scramble to uphold service standards in the midst of a global labor crisis, many are turning to technology to offset staffing shortages. This doesn’t mean replacing staff with robots, it means implementing tools …
2022 is off to a rocky start: staff shortages are forcing hotels to run with reduced staffing and services, inflation and supply chain issues are driving up costs, making it difficult for hoteliers to acquire …
During the height of the pandemic, Mélody Lardin of Le Saint-Sulpice Hotel in Montreal found herself in a position many other hoteliers can relate to: she was doing everything. Or at least it felt like …
With another challenging year behind us, we have all learned a lot about what it means to navigate a business through uncertain waters. Here below, we sum up 10 things 2021 taught us about the …
Tech adoption has known a big push since the pandemic, and many hotel businesses have looked at different forms of digitizing parts of their operations. However, deciding on what software or technology to implement, is …
Messaging has fast become the preferred method of communication in both people’s personal and professional lives, and hospitality is no exception. In an industry where the personal touch is what distinguishes good from great, and …