At the beginning of the pandemic, Google decided to temporarily suspend its Google Reviews feature. Now that businesses all over the world are slowly opening their doors again, the feature has been re-enabled and Google …
Over the next several weeks we’re taking a closer look at ReviewPro’s 2018 Hotel Brand Reputation Rankings, our analysis of over 15 million reviews of 32,359 branded hotels in the U.S. and Canada. Today we …
Yesterday, ReviewPro released the most comprehensive analysis to date of hotel brand reputation in the United States and Canada. Analyzing over 15 million reviews of 32,359 hotels, the report ranks 179 brands in six segments. …
Did you know that online reviews can be used as a sales tool? While many hoteliers recognize that a great online reputation is vital to the sales team, few sales departments actively use online reviews …
An interview with Silvia Battistella, Online Reputation Manager at Barceló Hotel Group. Silvia Battistella knows a thing or two about responding to online reviews. As Quality Manager at Iberostar Hotels & Resorts for three years, …
How can you respond to an online hotel guest review written in Russian, Portuguese, Chinese or other languages you don’t understand? If you can’t understand the nature of a guest’s comments, then you wouldn’t be …