When there is so much to deal with in day-to-day hotel operations, responding to online reviews seems like a task for which there is never enough time. So why respond to hotel guest reviews? Reviews …
With nearly 8 million listings across 190 countries, it is no doubt that Tripadvisor is one of the most popular platforms for guest reviews. As so many guests are booking their hotel directly on Tripadvisor …
In early February last year, just before the pandemic hit in full force, ReviewPro invited Andrea Pinna, Senior Brand Quality Director at Radisson Hotel Group, to be a guest speaker for our annual trends webinar. …
At the beginning of the pandemic, Google decided to temporarily suspend its Google Reviews feature. Now that businesses all over the world are slowly opening their doors again, the feature has been re-enabled and Google …
Over the next several weeks we’re taking a closer look at ReviewPro’s 2018 Hotel Brand Reputation Rankings, our analysis of over 15 million reviews of 32,359 branded hotels in the U.S. and Canada. Today we …
Yesterday, ReviewPro released the most comprehensive analysis to date of hotel brand reputation in the United States and Canada. Analyzing over 15 million reviews of 32,359 hotels, the report ranks 179 brands in six segments. …
Did you know that online reviews can be used as a sales tool? While many hoteliers recognize that a great online reputation is vital to the sales team, few sales departments actively use online reviews …