When there is so much to deal with in day-to-day hotel operations, responding to online reviews seems like a task for which there is never enough time. So why respond to hotel guest reviews? Reviews …
Paradores is an iconic collection of hotels located in historic buildings and natural parks across Spain. The company motto has been “Quality, Friendliness, Legendary” since 1928. It is fully committed to customer centricity, a position …
Have you ever asked yourself what guests will find out about your property when they search online? The guest journey is cyclical and guest reviews published by guests who have left your property will inspire …
Hotels all over the world are reopening and the big question is, how to fill the rooms? How will you ensure that you are both visible and trusted by guests to give them the confidence …
Most hoteliers know that to encourage guest reviews is beneficial. But it’s not always easy. So, how can you get your guests to leave a review? Why Should I Encourage More Guest Reviews? The number …
The US brand recognizes the critical role of online reputation in driving revenue Atlanta, GA, August 5, 2019: Red Lion Hotels (RLH) has extended ReviewPro guest satisfaction solutions to all 350 Knights Inn Brand properties …
Have you ever wondered how your colleagues in the hotel industry recognize and earn loyalty from guests? We asked our clients to share some of the initiatives they have in place. Below is a selection …