Over the next several weeks we’ll take a closer look at data in each segment of ReviewPro’s 2018 Hotel Brand Reputation Rankings report. Our report analyzes over 15 million reviews of 32,359 branded hotels in …
Atlanta, GA, October 1, 2018: Using a critical measure of hotel performance today—guest satisfaction, as expressed in online reviews and ratings—ReviewPro has published a groundbreaking analysis of hotel brand reputation in North America. Finally, hotel …
Group focuses on fast and centralized review management with online reputation tool Barcelona, 26 September 2018: Meriton Suites has partnered with ReviewPro to centralize the management of online reviews. The group puts great value upon …
Mention a leading upscale hotel brand and it may evoke an image of luxury, pampering, and impeccable service. A budget brand may evoke feelings of efficiency, cleanliness, and value. Whatever the star rating or segment, …
How do most restaurants choose what to serve their guests for breakfast, lunch and dinner? Probably not via a semantic analysis algorithm capable of machine learning, right? One hotel located in the Canary Islands did …
Restaurants are feeling the digital change just like any other business. In the next few years, business coming through online channels will make up a whopping 30% of all restaurant sales. With more people using …
The Net Promoter Score® (NPS®) has long been a key performance metric for customer service in many industries, and especially hospitality. It is calculated by subtracting the percentage of business’s detractors from the percentage of …