With two very unusual years behind us, it has been a challenge for many hoteliers to predict their performance KPIs for 2022. In order to benchmark correctly, hoteliers must look back to before the pandemic …
Reviews and online reputation have long been a fixture in any hotel’s operational strategy, and while review volume had slowed down during the pandemic, it has now risen by 46.5% YOY since Q1 2021. If …
Leaders in guest experience management release first in quarterly report series focusing on global hotel reviews. Barcelona, 25 May 2022: ReviewPro, a Shiji Group brand, publishes the first of a series of quarterly data reports …
While other hotels around the world have been struggling with the pandemic and staffing shortages, Aquaria Natal Hotel in Brazil has been quietly skyrocketing up Tripadvisor rankings. In October 2019, just a few months before …
Curator Hotel & Resort Collection partners with Reviewpro to offer guest feedback management solution to member hotels. Bethesda, Maryland and Barcelona, October 26, 2021: Announced today, Curator Hotel & Resort Collection (“Curator”) has selected ReviewPro, …
No one likes negative reviews, and even less if it is online for everyone to read. Luckily, there are ways to avoid them! Here below, we outline five tips for you to prevent negative guest …
Paradores is an iconic collection of hotels located in historic buildings and natural parks across Spain. The company motto has been “Quality, Friendliness, Legendary” since 1928. It is fully committed to customer centricity, a position …