When we talk about creating remarkable guest experiences, we often focus on the part after the client checks in. However, the guest experience starts well before that – from the moment they are researching their …
At the beginning of the pandemic, Google decided to temporarily suspend its Google Reviews feature. Now that businesses all over the world are slowly opening their doors again, the feature has been re-enabled and Google …
This article by Michael Kessler, CEO of ReviewPro, originally appeared in HotelExecutive. Technology is developing at lightning speed, but one thing that is not going to change is word of mouth. Once, people would gather …
Most hoteliers know that to encourage guest reviews is beneficial. But it’s not always easy. So, how can you get your guests to leave a review? Why Should I Encourage More Guest Reviews? The number …
Barcelona, September 9 2019: The Romantik Hotel der Wiesenhof has partnered with ReviewPro in order to put the guest experience at the heart of its business. The hotel is committed to monitoring online reviews via …
Economy hotels tend to be smaller properties with limited services, basic accommodations and no frills. Travelers who select economy hotels are on a limited budget and expect value, efficiency and cleanliness. How well do economy …
In this week’s installment of our segment analysis series from ReviewPro’s 2018 Hotel Brand Reputation Rankings, we look at the Midscale segment. Drawing from 15 million reviews of 32,359 branded hotels in the U.S. and …