Guest post by Nicki Graham, Marketing & Communications Manager at Guestfolio. As of February 2016, WhatsApp surpassed the 1 billion users mark. That means 1 in 7 people in the world now use it and …
Many hoteliers collect and analyze data but not everyone knows how to use this insight to set goals and objectives for their team. ReviewPro offers a wealth of data but to start we recommend focusing …
Increasingly, savvy hoteliers are using guest feedback to make operational and service improvements on property to deliver better guest experiences. We recently surveyed 2,877 hospitality professionals across the globe to gain a better understanding of …
By Daniel Edward Craig With over 1500 hoteliers from around the world having registered for our latest webinar, Google For Hotels, we expected a lot of questions. But we received so many we’ve had to …
By Barbara DeLollis Starting on June 2, New York City will be abuzz with hotel talk.
Every Friday, we share five of the most interesting articles published online during the week, ranging from Social Media & Online Reputation Management to Hospitality Industry News and Market Research. In case you haven’t already …