Having a positive reputation on TripAdvisor is key for hotels. 96% of TripAdvisor users consider reading reviews important when planning trips and booking hotels. Quality, recency and quantity of reviews are the three factors that …
Do you sometimes struggle to find the time to create reports for staff at your hotel? This year, we updated our Guest Survey Solution to enable our clients to receive customized reports of feedback from …
This year, TripAdvisor made changes to its Popularity Ranking for restaurants, attractions and hotels in order to improve the site experience for travelers and businesses. You can read the full details here on TripAdvisor’s website …
Many hoteliers collect and analyze data but not everyone knows how to use this insight to set goals and objectives for their team. ReviewPro offers a wealth of data but to start we recommend focusing …
Increasingly, savvy hoteliers are using guest feedback to make operational and service improvements on property to deliver better guest experiences. We recently surveyed 2,877 hospitality professionals across the globe to gain a better understanding of …