Automation is making its mark within the hospitality industry like never before: automated hotel task management, automated guest communication, the list goes on. But what exactly does hotel automation mean? And how can both guests and hoteliers benefit from it? …
While we all await the dissemination of a COVID-19 vaccine throughout the first half of 2021, budgets will remain tight while reservations will be slim. With fewer staffers available to manage inquiries, you still need …
Iconic hotel group upgrades guest feedback management solution to provide remarkable guest experiences across its portfolio. Barcelona, May 11, 2021: Archipelago International, Southeast Asia’s largest privately owned and independent hotel management company, has partnered with …
Radisson Hotel Group selects ReviewPro’s Guest Experience Automation™ solution to improve the digital guest experience. Iconic hotel brand collaborates with the market leaders in guest experience management solutions to develop a unique AI-driven chatbot messaging …
In the past, you may have found chatbots to be a frustrating experience that required intervention by a live employee. However, technology has vastly improved in recent years. Today’s hospitality chatbots are smarter, more reliable …
Solid guest communication has never been more crucial: guests need access to up to date, factual, reliable information about your property. This information can be displayed on OTAs, your website or via proactive guest communication. …
As the pandemic goes on and we are all pushed towards digital adoption in all areas of our lives many hoteliers are now considering chatbot technology. However, a chatbot should not be the endpoint of …