Having a positive reputation on TripAdvisor is key for hotels. 96% of TripAdvisor users consider reading reviews important when planning trips and booking hotels. Quality, recency and quantity of reviews are the three factors that …
Do you sometimes struggle to find the time to create reports for staff at your hotel? This year, we updated our Guest Survey Solution to enable our clients to receive customized reports of feedback from …
Recently published on the Hotel Business Review , our CEO RJ Friedlander discusses the importance of using Guest Intelligence to empower your team and create a guest-centric culture. Hoteliers can gather endless amounts of data …
Increasingly, savvy hoteliers are using guest feedback to make operational and service improvements on property to deliver better guest experiences. We recently surveyed 2,877 hospitality professionals across the globe to gain a better understanding of …