What would January be without a look at the top hotel trends that will shape the industry this year? In our up-and-coming webinar we will be exploring the four key trends that are set to …
The 4 Key Trends Impacting the Hospitality Industry in 2018
hotel online reputation management
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Are robots changing the way that guest experience is measured in the hotel industry?
In the age in which travelers are craving unique experiences, what happens when you throw robots into the mix? Do people prefer a personal touch or do they want innovation and efficiency? Imagine this scenario. …
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Case Study: How the MGM Grand Sanya Hotel achieved a 4.7/5 rating on Ctrip
Our Account Manager for APAC, Stefanie Lim recently caught up with Joe Zheng, Hotel Manager at the MGM Grand Sanya in China to discuss how the hotel is currently managing and improving its online reputation. …
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Setting Online Reputation Objectives at Your Hotel
Many hoteliers collect and analyze data but not everyone knows how to use this insight to set goals and objectives for their team. ReviewPro offers a wealth of data but to start we recommend focusing …
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Boutique guest houses beat five-star brands in Goa
On the Top 10 list of best-reviewed lodgings in Goa, bohemian establishments beat five-star hotels. ReviewPro analyzed a total of 17,661 guest reviews and 143 hotels with at least three stars by their Global Review …
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Don’t get ‘lost in translation’ with foreign language hotel reviews
How can you respond to an online hotel guest review written in Russian, Portuguese, Chinese or other languages you don’t understand? If you can’t understand the nature of a guest’s comments, then you wouldn’t be …
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Orbitz.com: Consumer reviews help drive hotel sales
CHICAGO – Hotels listed on the online travel agency Orbitz Worldwide’s sites benefit from having more consumer reviews, a senior executive at the online travel agency (OTA) said Tuesday. “Clearly, hotels with no reviews or …