Sometimes, day to day life on the frontline of hotel life can seem like a world away from the digital world of OTAs and guest reviews. But whether attending to guests online, via surveys, or …
Bridging the Gap Between Online and Offline Hospitality
hotel online reputation management
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How Attitude Hotels Won the #1 Spot on TripAdvisor
Attitude Hotels is a collection of upmarket, eco-friendly hotels in Mauritius. Just four years ago the brand was using pen and paper to collect guest feedback, today it is fully digitized. By making data-driven decisions …
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SMARTments Serviced Apartments Selects ReviewPro to Exceed Guest Expectations for its Corporate Clients
Barcelona, August 7, 2019: SMARTments serviced apartments in Germany has partnered with ReviewPro to improve the guest experience and secure repeat business from its corporate clients. The group has a large volume of corporate accounts …
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Brand Reputation: The New Equity in the Hotel Industry
Brand reputation and ranking is taking on a new importance in the age of global travel. Guests want consistency, exceptional guest experiences, plus a touch of local culture, all of which contribute to hotel brand …
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Responding Is Crucial to Online Reputation, by ReviewPro CEO RJ Friedlander
Interview with RJ Friedlander, CEO & founder of ReviewPro on online reputation. Originally published in Quality Matters Magazine How online reputation affects hospitality “I believe that online reputation is at the core of success in …
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What Do Machine Learning and Donuts Have In Common?
How do most restaurants choose what to serve their guests for breakfast, lunch and dinner? Probably not via a semantic analysis algorithm capable of machine learning, right? One hotel located in the Canary Islands did …
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5 Steps to Close the Hotel Customer Service Gap and Elevate Guest Satisfaction
Do you think your hotel provides outstanding service? How do you know your guests would say the same? Superior customer service policy is the foundation for the hospitality industry, and should be the priority for every …