When your philosophy states that your clients are “more than guests, they are roommates”, guest feedback is your best friend. Room Mate Hotels has a clear, friendly and honest approach to its guests, and communication …
Barcelona, November 13, 2019: ReviewPro’s Online Reputation Management (ORM) solution has been selected by Preferred Hotels & Resorts – the world’s largest independent hotel brand – as the key digital tool to help its member …
Sometimes, day to day life on the frontline of hotel life can seem like a world away from the digital world of OTAs and guest reviews. But whether attending to guests online, via surveys, or …
Attitude Hotels is a collection of upmarket, eco-friendly hotels in Mauritius. Just four years ago the brand was using pen and paper to collect guest feedback, today it is fully digitized. By making data-driven decisions …
Barcelona, August 7, 2019: SMARTments serviced apartments in Germany has partnered with ReviewPro to improve the guest experience and secure repeat business from its corporate clients. The group has a large volume of corporate accounts …
Brand reputation and ranking is taking on a new importance in the age of global travel. Guests want consistency, exceptional guest experiences, plus a touch of local culture, all of which contribute to hotel brand …
Interview with RJ Friedlander, CEO & founder of ReviewPro on online reputation. Originally published in Quality Matters Magazine How online reputation affects hospitality “I believe that online reputation is at the core of success in …