Guest post by Nicki Graham, Marketing & Communications Manager at Guestfolio. As of February 2016, WhatsApp surpassed the 1 billion users mark. That means 1 in 7 people in the world now use it and …
Recently published on the Hotel Business Review , our CEO RJ Friedlander discusses the importance of using Guest Intelligence to empower your team and create a guest-centric culture. Hoteliers can gather endless amounts of data …
Increasingly, savvy hoteliers are using guest feedback to make operational and service improvements on property to deliver better guest experiences. We recently surveyed 2,877 hospitality professionals across the globe to gain a better understanding of …