By Michael Kessler, CEO, ReviewPro When I took over as CEO of ReviewPro in December of 2019, little did I know that in a matter of weeks travel around the world would come to a …
Solid guest communication has never been more crucial: guests need access to up to date, factual, reliable information about your property. This information can be displayed on OTAs, your website or via proactive guest communication. …
As the global landscape is constantly changing, so are guest expectations. It is more important than ever to employ hotel listening tools to know what your guests are experiencing at your property. This is where …
Ever feel like tech has moved on years in just a few months? With all of us using our phones for pretty much everything, and a new preference for touchless technology, we decided to compile …
Travel has changed, and so have travelers. To meet the expectations of guests, hotels and accommodation providers will have to understand and incorporate new needs – for privacy, for cleanliness, for different technology. In our …
The adoption of guest messaging in the hospitality industry is no longer a matter of if, but when. In an industry built on providing great guest experiences, it’s only logical that SMS and messaging apps …
As a hotelier, your aim while using ReviewPro software may primarily be optimizing guest experience to increase GRI™ and leverage ADR, occupancy and RevPAR. But did you know that the tool offers many useful insights …