ReviewPro’s chatbot now works with thirteen different messaging services, the latest being Instagram. Barcelona – September 30, 2021: ReviewPro, part of the Shiji Group, announces a further step into automated guest communication by adding Instagram …
Paradores is an iconic collection of hotels located in historic buildings and natural parks across Spain. The company motto has been “Quality, Friendliness, Legendary” since 1928. It is fully committed to customer centricity, a position …
A guest satisfaction survey is key when it comes to better understanding the guest experience. It offers you detailed feedback on every part of the guest’s stay, so you can know where your strengths and …
In order to give people the confidence to book and to protect guests and staff from the virus, hotels and lodging operators are implementing a range of new safety and hygiene protocols to maintain guest …
With a direct impact on reputation, loyalty and revenue, guest satisfaction is the ultimate measure of success for lodging providers, restaurants and other types of hospitality businesses. Traveler’s expectations of the hotel are formed in …
As a hotelier, your aim while using ReviewPro software may primarily be optimizing guest experience to increase GRI™ and leverage ADR, occupancy and RevPAR. But did you know that the tool offers many useful insights …
As we ease out of 2019, what are your takeaways when it comes to guest satisfaction? What are your goals for 2020? We still have a few November & December hospitality events lined up to …