In order to give people the confidence to book and to protect guests and staff from the virus, hotels and lodging operators are implementing a range of new safety and hygiene protocols to maintain guest …
With a direct impact on reputation, loyalty and revenue, guest satisfaction is the ultimate measure of success for lodging providers, restaurants and other types of hospitality businesses. Traveler’s expectations of the hotel are formed in …
As a hotelier, your aim while using ReviewPro software may primarily be optimizing guest experience to increase GRI™ and leverage ADR, occupancy and RevPAR. But did you know that the tool offers many useful insights …
As we ease out of 2019, what are your takeaways when it comes to guest satisfaction? What are your goals for 2020? We still have a few November & December hospitality events lined up to …
You may be fully committed to putting guest satisfaction first in your organization, but how do you ensure your whole team is pulling in the same direction? Do they have the right tools and processes …
If you are monitoring guest feedback all year round, you will have noticed that different time periods will yield different results for your key metrics. As well as a weekly pattern and changes in volume …
The foundation of hospitality is providing a great guest experience. As a hotelier, you need to be on top of areas that need improvement. Whether it’s a service lapse that needs attention or simply an …