Having a positive reputation on TripAdvisor is key for hotels. 96% of TripAdvisor users consider reading reviews important when planning trips and booking hotels. Quality, recency and quantity of reviews are the three factors that …
Guest post by Nicki Graham, Marketing & Communications Manager at Guestfolio. As of February 2016, WhatsApp surpassed the 1 billion users mark. That means 1 in 7 people in the world now use it and …
This year, TripAdvisor made changes to its Popularity Ranking for restaurants, attractions and hotels in order to improve the site experience for travelers and businesses. You can read the full details here on TripAdvisor’s website …
Recently published on the Hotel Business Review , our CEO RJ Friedlander discusses the importance of using Guest Intelligence to empower your team and create a guest-centric culture. Hoteliers can gather endless amounts of data …
Increasingly, savvy hoteliers are using guest feedback to make operational and service improvements on property to deliver better guest experiences. We recently surveyed 2,877 hospitality professionals across the globe to gain a better understanding of …