As borders are opening and closing and different COVID-measures are applied in different regions, guests have more questions than ever. Hoteliers should respond with clear and transparent communication, assisting the guests in their travel planning. …
After laying off or furloughing many positions during the height of the pandemic, the hospitality industry is now finding that a lot of workers are not coming back and is dealing with a staff shortage. …
ReviewPro’s chatbot now works with thirteen different messaging services, the latest being Instagram. Barcelona – September 30, 2021: ReviewPro, part of the Shiji Group, announces a further step into automated guest communication by adding Instagram …
Paradores is an iconic collection of hotels located in historic buildings and natural parks across Spain. The company motto has been “Quality, Friendliness, Legendary” since 1928. It is fully committed to customer centricity, a position …
A guest satisfaction survey is key when it comes to better understanding the guest experience. It offers you detailed feedback on every part of the guest’s stay, so you can know where your strengths and …
In order to give people the confidence to book and to protect guests and staff from the virus, hotels and lodging operators are implementing a range of new safety and hygiene protocols to maintain guest …
With a direct impact on reputation, loyalty and revenue, guest satisfaction is the ultimate measure of success for lodging providers, restaurants and other types of hospitality businesses. Traveler’s expectations of the hotel are formed in …