With two very unusual years behind us, it has been a challenge for many hoteliers to predict their performance KPIs for 2022. In order to benchmark correctly, hoteliers must look back to before the pandemic …
We recently published a global hotel review data report where we analyzed over 1 million reviews from 7,500 hotels worldwide. However, when we look closer at the region of Europe, what do these reviews tell …
Research has long told us that reputation drives revenue, and for a better reputation, we need higher guest satisfaction. In our last webinar, we explored the relationship between reputation management and revenue management and highlighted …
Partnership between hotelkit and Shiji’s ReviewPro allows hoteliers to drive operational excellence. 7th of April 2022, Barcelona: Shiji’s ReviewPro, the leading Guest Experience Platform for hospitality, and the hotel operations platform hotelkit, now integrate to …
As borders are opening and closing and different COVID-measures are applied in different regions, guests have more questions than ever. Hoteliers should respond with clear and transparent communication, assisting the guests in their travel planning. …
After laying off or furloughing many positions during the height of the pandemic, the hospitality industry is now finding that a lot of workers are not coming back and is dealing with a staff shortage. …
ReviewPro’s chatbot now works with thirteen different messaging services, the latest being Instagram. Barcelona – September 30, 2021: ReviewPro, part of the Shiji Group, announces a further step into automated guest communication by adding Instagram …