When your philosophy states that your clients are “more than guests, they are roommates”, guest feedback is your best friend. Room Mate Hotels has a clear, friendly and honest approach to its guests, and communication …
Obtaining and acting upon guest feedback is vital to improving the guest experience. But guests are not all the same – different guests have different needs and expectations. In order to fully cater to the …
Attitude Hotels is a collection of upmarket, eco-friendly hotels in Mauritius. Just four years ago the brand was using pen and paper to collect guest feedback, today it is fully digitized. By making data-driven decisions …
Barcelona, August 7, 2019: SMARTments serviced apartments in Germany has partnered with ReviewPro to improve the guest experience and secure repeat business from its corporate clients. The group has a large volume of corporate accounts …
The US brand recognizes the critical role of online reputation in driving revenue Atlanta, GA, August 5, 2019: Red Lion Hotels (RLH) has extended ReviewPro guest satisfaction solutions to all 350 Knights Inn Brand properties …
Have you ever wondered how your colleagues in the hotel industry recognize and earn loyalty from guests? We asked our clients to share some of the initiatives they have in place. Below is a selection …
A key part of a successful hotel guest experience strategy is responding to hotel reviews. Whether to thank guests for a positive review, or respond to any issues a guest brings up, your management response …