Have you ever asked yourself what guests will find out about your property when they search online? The guest journey is cyclical and guest reviews published by guests who have left your property will inspire …
Most hoteliers know that to encourage guest reviews is beneficial. But it’s not always easy. So, how can you get your guests to leave a review? Why Should I Encourage More Guest Reviews? The number …
People are “the most important asset” at Swiss-Belhotel International, that’s why the brand has adopted ReviewPro for guest feedback management and incorporated it into the day-to-day life of its management teams. “Just like a lighthouse, …
If you’re struggling to keep up with responding to Google reviews, and you’ve noticed the recent spike, you’re not alone. A recent ReviewPro analysis found that Google reviews increased by 309% from 2016 to 2017 …
Interview with RJ Friedlander, CEO & founder of ReviewPro on online reputation. Originally published in Quality Matters Magazine How online reputation affects hospitality “I believe that online reputation is at the core of success in …
A group of four family-friendly properties in the Canary Islands, HD Hotels & Resorts, recognizes the critical role that guest surveys and online reviews play in driving guest satisfaction and revenue. The company signed up …
After our recent webinar on responding to reviews and surveys, we have the following post from Daniel Craig of Reknown. Not all types of guest feedback are created equal. There are key differences between online …