After our recent webinar on responding to reviews and surveys, we have the following post from Daniel Craig of Reknown. Not all types of guest feedback are created equal. There are key differences between online …
Guest Feedback: Reviews vs. Surveys
guest reviews
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Boutique guest houses beat five-star brands in Goa
On the Top 10 list of best-reviewed lodgings in Goa, bohemian establishments beat five-star hotels. ReviewPro analyzed a total of 17,661 guest reviews and 143 hotels with at least three stars by their Global Review …
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Don’t get ‘lost in translation’ with foreign language hotel reviews
How can you respond to an online hotel guest review written in Russian, Portuguese, Chinese or other languages you don’t understand? If you can’t understand the nature of a guest’s comments, then you wouldn’t be …
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Guide Update: How to Encourage Guest Reviews for your Hotel
We have just added valuable new content to one of our most popular tutorials, A Guide to Encouraging Guest Reviews at your Hotel Download: How to Encourage Guest Reviews for your Hotel Today, online review …