No one likes negative reviews, and even less if it is online for everyone to read. Luckily, there are ways to avoid them! Here below, we outline five tips for you to prevent negative guest …
In early February last year, just before the pandemic hit in full force, ReviewPro invited Andrea Pinna, Senior Brand Quality Director at Radisson Hotel Group, to be a guest speaker for our annual trends webinar. …
Have you ever asked yourself what guests will find out about your property when they search online? The guest journey is cyclical and guest reviews published by guests who have left your property will inspire …
Most hoteliers know that to encourage guest reviews is beneficial. But it’s not always easy. So, how can you get your guests to leave a review? Why Should I Encourage More Guest Reviews? The number …
People are “the most important asset” at Swiss-Belhotel International, that’s why the brand has adopted ReviewPro for guest feedback management and incorporated it into the day-to-day life of its management teams. “Just like a lighthouse, …
If you’re struggling to keep up with responding to Google reviews, and you’ve noticed the recent spike, you’re not alone. A recent ReviewPro analysis found that Google reviews increased by 309% from 2016 to 2017 …
Interview with RJ Friedlander, CEO & founder of ReviewPro on online reputation. Originally published in Quality Matters Magazine How online reputation affects hospitality “I believe that online reputation is at the core of success in …