People are “the most important asset” at Swiss-Belhotel International, that’s why the brand has adopted ReviewPro for guest feedback management and incorporated it into the day-to-day life of its management teams. “Just like a lighthouse, …
If you’re struggling to keep up with responding to Google reviews, and you’ve noticed the recent spike, you’re not alone. A recent ReviewPro analysis found that Google reviews increased by 309% from 2016 to 2017 …
Interview with RJ Friedlander, CEO & founder of ReviewPro on online reputation. Originally published in Quality Matters Magazine How online reputation affects hospitality “I believe that online reputation is at the core of success in …
A group of four family-friendly properties in the Canary Islands, HD Hotels & Resorts, recognizes the critical role that guest surveys and online reviews play in driving guest satisfaction and revenue. The company signed up …
After our recent webinar on responding to reviews and surveys, we have the following post from Daniel Craig of Reknown. Not all types of guest feedback are created equal. There are key differences between online …
On the Top 10 list of best-reviewed lodgings in Goa, bohemian establishments beat five-star hotels. ReviewPro analyzed a total of 17,661 guest reviews and 143 hotels with at least three stars by their Global Review …
How can you respond to an online hotel guest review written in Russian, Portuguese, Chinese or other languages you don’t understand? If you can’t understand the nature of a guest’s comments, then you wouldn’t be …