The adoption of guest messaging in the hospitality industry is no longer a matter of if, but when. In an industry built on providing great guest experiences, it’s only logical that SMS and messaging apps …
Over the last decade, messaging has become an intrinsic part of our communication – we are not only messaging friends and family anymore, but also brands. Now that the hospitality industry is warming up to …
As borders are opening and closing and different COVID-measures are applied in different regions, guests have more questions than ever. Hoteliers should respond with clear and transparent communication, assisting the guests in their travel planning. …
November 3rd, 2021 – Amsterdam: Upselling engine Oaky and ReviewPro, part of the Shiji Group, have launched an integration that allows hoteliers to generate more revenue opportunities, streamline operations and personalize the guest experience via …
While we all await the dissemination of a COVID-19 vaccine throughout the first half of 2021, budgets will remain tight while reservations will be slim. With fewer staffers available to manage inquiries, you still need …
As conversations about digital transformation keep buzzing, chatbots have proven to be an exciting talking point. But before you rush into making any decisions, it’s important to understand what types of chatbots are out there and which one best suits your …
Why is it that in a time where technology has become an integrated part of our daily lives and everything is moving faster, some hotel operations hold on to manual solutions for guest requests? How …