The adoption of guest messaging in the hospitality industry is no longer a matter of if, but when. In an industry built on providing great guest experiences, it’s only logical that SMS and messaging apps …
Your staff is well-trained in servicing guests in person, by phone, and by email, but guest messaging is a new way of communicating that requires a different approach. While employees are used to messaging with friends …
Over the last decade, messaging has become an intrinsic part of our communication – we are not only messaging friends and family anymore, but also brands. Now that the hospitality industry is warming up to …
Messaging has fast become the preferred method of communication in both people’s personal and professional lives, and hospitality is no exception. In an industry where the personal touch is what distinguishes good from great, and …
This article on automated messaging was originally featured in Phocuswire, by Aleksei Udachny, CTO of ReviewPro By using computers and machines to handle tasks normally performed by human employees, automation promises to help businesses improve …
Sunrise Premium Resort & Spas is pioneering the use of the webchat feature of Guest Messaging Hub. The aim? To make guest communication fluid and convenient, increase direct bookings, boost upsell, and increase revenue. Sunrise …
Barcelona, 24 April, 2019: ReviewPro has launched the Guest Experience Improvement Suite™, a powerful set of tools and processes to help hoteliers to more effectively address the critical area of guest experience management. By collecting …