This article on automated messaging was originally featured in Phocuswire, by Aleksei Udachny, CTO of ReviewPro By using computers and machines to handle tasks normally performed by human employees, automation promises to help businesses improve …
Sunrise Premium Resort & Spas is pioneering the use of the webchat feature of Guest Messaging Hub. The aim? To make guest communication fluid and convenient, increase direct bookings, boost upsell, and increase revenue. Sunrise …
Barcelona, 24 April, 2019: ReviewPro has launched the Guest Experience Improvement Suite™, a powerful set of tools and processes to help hoteliers to more effectively address the critical area of guest experience management. By collecting …
The adoption of guest messaging in the hospitality industry is no longer a matter of if, but when. In an industry built on providing great guest experiences, it’s only logical that SMS and messaging apps …
Your staff are well-trained in servicing guests in person, by phone, and by email, but guest messaging is a new way of communicating that requires a different approach. While employees are used to messaging with friends …
WhatsApp recently announced that it is in the process of rolling out its WhatsApp for Business API to a select number of brands and customer service platforms. For now, the company is focusing on big …
The Guest Messaging Hub is designed to answer a need from hotel guests for quick, personalized and convenient communication, in the way that suits them best. The aim is to enhance the guest experience, to …