Great National Hotels continues to prioritize Guest Experience for its independent hotel members across Ireland and the UK. Barcelona, October 10, 2018: Guest satisfaction continues to be a key objective for Great National Hotels and …
Restaurants are feeling the digital change just like any other business. In the next few years, business coming through online channels will make up a whopping 30% of all restaurant sales. With more people using …
Today, many travelers seek the convenience of a hotel with a home-away-from-home feel, and the once-niche area of serviced apartments and aparthotels is now a booming industry. With heavy competition, accommodation brands are forced to …
The Net Promoter Score® (NPS®) has long been a key performance metric for customer service in many industries, and especially hospitality. It is calculated by subtracting the percentage of business’s detractors from the percentage of …
For special occasions and hotel events, the expectations and stakes are high – for the people who organize them and for the hotels that host them. Reviews and online reputation play a key role throughout …
Online reviews give invaluable insight into what guests really think about your property. This, in turn, gives potential clients – tour operators, event planners, corporate travel managers and organizers – a glimpse into what your …
As hospitality has evolved, so has the definition of 5-star luxury. Travelers expect much more than a high-end environment. They are looking for a more “personable and human experience”, according to Richard Pisani, Operation Services …