Hoteliers, we are sure that you have more than just Valentine’s day on your minds this month. After all, the year has officially started and for half of the world, it is also high season. Worry …
ASAP partners with ReviewPro to build quality accreditation and safety compliance in the global serviced apartment industry Barcelona, Spain, 29 October 2018: Serviced apartments are gaining ground in the hospitality industry, and the Association of …
Great National Hotels continues to prioritize Guest Experience for its independent hotel members across Ireland and the UK. Barcelona, October 10, 2018: Guest satisfaction continues to be a key objective for Great National Hotels and …
Restaurants are feeling the digital change just like any other business. In the next few years, business coming through online channels will make up a whopping 30% of all restaurant sales. With more people using …
Today, many travelers seek the convenience of a hotel with a home-away-from-home feel, and the once-niche area of serviced apartments and aparthotels is now a booming industry. With heavy competition, accommodation brands are forced to …
The Net Promoter Score® (NPS®) has long been a key performance metric for customer service in many industries, and especially hospitality. It is calculated by subtracting the percentage of business’s detractors from the percentage of …
For special occasions and hotel events, the expectations and stakes are high – for the people who organize them and for the hotels that host them. Reviews and online reputation play a key role throughout …