Online guest reviews and survey responses are a goldmine of information for any hotelier wishing to improve the experience at their property. These four savvy hoteliers extracted hotel guest feedback from the ReviewPro tools to …
Interview with Neil James, VP Global Customer Success. The ReviewPro onboarding process is key to our success as a company because onboarding clients represent the basis of the relationship and their first experience with the …
H Resorts is a luxury property located in the tropical paradise of the Seychelles, and it knows that in order to provide true service excellence it needs to listen to and act upon guest feedback. …
As we gear up for the high season, some of the industry’s hottest hotelier events arrive. In addition to ITB China and DBS Paris, there are a number of global hotelier events to satisfy anyone …
As any hotel brand today, Transamerica Hotel Chain is aware that it operates in a market where competition is fierce and online reputation matters. It needed to find a system that would help manage the …
Article by RJ Friedlander, Founder & CEO of ReviewPro The hotel industry has always been a leader in customer service, but much like other businesses, it risks losing its edge if it doesn’t keep up …
These April hospitality events have a strong focus on Latin America as the region plays host to some of its key events and ReviewPro holds two of its very own roadshows. With a strong focus …