Barcelona, September 25, 2019: ReviewPro unveils the latest version of its semantic analysis tool, allowing hoteliers even more precise insight into the guest experience, helping them to more efficiently focus on operational and service improvements. …
Sometimes, day to day life on the frontline of hotel life can seem like a world away from the digital world of OTAs and guest reviews. But whether attending to guests online, via surveys, or …
Having access to data is one thing, being able to get behind the numbers and deeply understand it is another. ReviewPro’s Semantic Analysis engine enables hoteliers to efficiently manage large volumes of open text feedback …
ReviewPro to Deliver Guest Experience Data to 10,000 Greek Hotel Accommodation Providers Barcelona, Spain, 10 July 2019: The Hellenic Chamber of Hotels has partnered with ReviewPro to provide guest experience data to 10,000 hotels and …
Value is a notoriously difficult index to improve, but Beachcomber Resorts & Hotels have done it. By digging into guest feedback data to really understand the experience of its clients, the brand was able to …
This article on automated messaging was originally featured in Phocuswire, by Aleksei Udachny, CTO of ReviewPro By using computers and machines to handle tasks normally performed by human employees, automation promises to help businesses improve …
A key part of a successful hotel guest experience strategy is responding to hotel reviews. Whether to thank guests for a positive review, or respond to any issues a guest brings up, your management response …