While the concept of guest messaging will be nothing new to hotel staff, there are certain considerations to keep in mind during implementation as a business tool. The approach may vary across establishments according to …
The foundation of hospitality is providing a great guest experience. As a hotelier, you need to be on top of areas that need improvement. Whether it’s a service lapse that needs attention or simply an …
The adoption of guest messaging in the hospitality industry is no longer a matter of if, but when. In an industry built on providing great guest experiences, it’s only logical that SMS and messaging apps …
Guest experience is at the heart of the hospitality industry, and this is no more evident than in the company culture at glh Hotels. The upscale London brand makes guest experience a priority in two …
Your staff are well-trained in servicing guests in person, by phone, and by email, but guest messaging is a new way of communicating that requires a different approach. While employees are used to messaging with friends …
At glh Hotels the guest experience is central. The London-based global hotel company believes that all departments and levels of staff need to be involved in and excited about creating a customer-centric culture. This culture …
Atlanta, GA, June 20, 2018: ReviewPro, the world leader in Guest Intelligence solutions for the hospitality industry, doubles down to expand its already strong presence in the US by setting up offices in Atlanta, Georgia. …