Are you ready for the recovery traveler? As summer for much of the globe comes to an end, we have put a series of ebooks based on the best practices from our May webinar on …
The Recovery Traveler And What To Expect
Guest Experience
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AI for Hotels: Empowering the Guest Experience
Today, Artificial Intelligence is built into many of the applications we use in our everyday lives. AI for hotels will enable increased efficiency staff and a better guest experience before during and after the stay. …
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10 Things Hotel Guests Can Do With Their Phones
Ever feel like tech has moved on years in just a few months? With all of us using our phones for pretty much everything, and a new preference for touchless technology, we decided to compile …
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Webinar: From High Touch to No Touch: Transforming the Guest Experience Post-COVID-19
Travel has changed, and so have travelers. To meet the expectations of guests, hotels and accommodation providers will have to understand and incorporate new needs – for privacy, for cleanliness, for different technology. In our …
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8 Key Steps to Exceed Guest Expectations and Increase Satisfaction
With a direct impact on reputation, loyalty and revenue, guest satisfaction is the ultimate measure of success for lodging providers, restaurants and other types of hospitality businesses. Traveler’s expectations of the hotel are formed in …
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Seven Clients Talk Great Guest Experience
One of the things we enjoy the most at ReviewPro is hearing how clients use our solutions to solve challenges and improve the guest experience at their properties. Last year we saw a huge range …
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Room Mate Hotels: Using Guest Feedback to Continually Improve
When your philosophy states that your clients are “more than guests, they are roommates”, guest feedback is your best friend. Room Mate Hotels has a clear, friendly and honest approach to its guests, and communication …