A key part of a successful hotel guest experience strategy is responding to hotel reviews. Whether to thank guests for a positive review, or respond to any issues a guest brings up, your management response …
If you are monitoring guest feedback all year round, you will have noticed that different time periods will yield different results for your key metrics. As well as a weekly pattern and changes in volume …
We all know that great guest experiences and superior guest service are rewarded with positive rankings on OTAs and reviews sites. In the niche of luxury hotel accommodation, the competition is fierce, and brands have …
Different traveler types will come with different expectations and needs, and have different experiences. By keeping some of the main hotel guest categories in mind, you can not only cater for your different types of …
Online guest reviews and survey responses are a goldmine of information for any hotelier wishing to improve the experience at their property. These four savvy hoteliers extracted hotel guest feedback from the ReviewPro tools to …
Interview with Neil James, VP Global Customer Success. The ReviewPro onboarding process is key to our success as a company because onboarding clients represent the basis of the relationship and their first experience with the …
H Resorts is a luxury property located in the tropical paradise of the Seychelles, and it knows that in order to provide true service excellence it needs to listen to and act upon guest feedback. …