With a direct impact on reputation, loyalty and revenue, guest satisfaction is the ultimate measure of success for lodging providers, restaurants and other types of hospitality businesses. Traveler’s expectations of the hotel are formed in …
One of the things we enjoy the most at ReviewPro is hearing how clients use our solutions to solve challenges and improve the guest experience at their properties. Last year we saw a huge range …
When your philosophy states that your clients are “more than guests, they are roommates”, guest feedback is your best friend. Room Mate Hotels has a clear, friendly and honest approach to its guests, and communication …
The adoption of guest messaging in the hospitality industry is no longer a matter of if, but when. In an industry built on providing great guest experiences, it’s only logical that SMS and messaging apps …
The world’s key travel event of the year comes around again and, don’t tell anyone but, this time it’s turning 40! Come and visit ReviewPro at Stand TT614 to discover the latest data, trends and …
Barcelona, September 25, 2019: ReviewPro unveils the latest version of its semantic analysis tool, allowing hoteliers even more precise insight into the guest experience, helping them to more efficiently focus on operational and service improvements. …
Sometimes, day to day life on the frontline of hotel life can seem like a world away from the digital world of OTAs and guest reviews. But whether attending to guests online, via surveys, or …