Your staff are well-trained in servicing guests in person, by phone, and by email, but guest messaging is a new way of communicating that requires a different approach. While employees are used to messaging with friends …
At glh Hotels the guest experience is central. The London-based global hotel company believes that all departments and levels of staff need to be involved in and excited about creating a customer-centric culture. This culture …
Atlanta, GA, June 20, 2018: ReviewPro, the world leader in Guest Intelligence solutions for the hospitality industry, doubles down to expand its already strong presence in the US by setting up offices in Atlanta, Georgia. …
Integration enables common clients to gain deeper insight and enhance the guest experience. Barcelona, April 20, 2018 – Guest Intelligence experts ReviewPro have announced their integration with protel hotelsoftware GmbH. Building on their existing partnership, …
ReviewPro presents the Guest Messaging Hub, a real-time communication platform that can be used to interact with guests from the messaging service they prefer, without having to download an app. It was designed in response …
Gathering data on your hotel’s online reputation is the first part of the story, and something that ReviewPro has always been known for. After all, guest reviews are a matter of make or break in …
In the age in which travelers are craving unique experiences, what happens when you throw robots into the mix? Do people prefer a personal touch or do they want innovation and efficiency? Imagine this scenario. …