Ever feel like tech has moved on years in just a few months? With all of us using our phones for pretty much everything, and a new preference for touchless technology, we decided to compile …
10 Things Hotel Guests Can Do With Their Phones
Guest Experience
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Webinar: From High Touch to No Touch: Transforming the Guest Experience Post-COVID-19
Travel has changed, and so have travelers. To meet the expectations of guests, hotels and accommodation providers will have to understand and incorporate new needs – for privacy, for cleanliness, for different technology. In our …
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8 Key Steps to Exceed Guest Expectations and Increase Satisfaction
With a direct impact on reputation, loyalty and revenue, guest satisfaction is the ultimate measure of success for lodging providers, restaurants and other types of hospitality businesses. Traveler’s expectations of the hotel are formed in …
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Seven Clients Talk Great Guest Experience
One of the things we enjoy the most at ReviewPro is hearing how clients use our solutions to solve challenges and improve the guest experience at their properties. Last year we saw a huge range …
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Room Mate Hotels: Using Guest Feedback to Continually Improve
When your philosophy states that your clients are “more than guests, they are roommates”, guest feedback is your best friend. Room Mate Hotels has a clear, friendly and honest approach to its guests, and communication …
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7 Important Truths About Guest Messaging in Hospitality
The adoption of guest messaging in the hospitality industry is no longer a matter of if, but when. In an industry built on providing great guest experiences, it’s only logical that SMS and messaging apps …
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WTM London: Let’s Talk Guest Satisfaction!
The world’s key travel event of the year comes around again and, don’t tell anyone but, this time it’s turning 40! Come and visit ReviewPro at Stand TT614 to discover the latest data, trends and …