As a hotelier, you work hard to juggle multiple departments and concerns at any given moment. From reservations to check-ins, housekeeping, revenue management and the well being of guests, you are under a lot of …
Customer satisfaction is the driving force behind the success of every business. Happy customers spend more money, come back, help spread the word and foster pride in the workplace. Register now In the next installment …
Previewing a study to be published later this summer, Chris Anderson of Cornell University unveiled more research linking ReviewPro’s Global Review Index (GRI) to the financial performance of hotels in an online event hosted yesterday …
As more travelers turn to review sites to research trips and share experiences, positive reviews have become essential to a hotel’s success. And nothing influences review sentiment quite like guest service. In the next installment …
Hoteliers: If you rely on revenue from Internet fees, you need to know about the article that Travel Weekly just published. Travel Weekly’s Danny King reported that a growing number of large cities are now …
New York, NY, November 16, 2012 – New research revealed today by the Cornell School of Hotel Administration confirms that online guest satisfaction has a direct impact on the financial performance of hotels. While prior …