In another of our ReviewPro ‘Hotelier Talks’ we focused on cleanliness. We wanted to understand if there are any government guidelines in place and how hotels are benchmarking from those guidelines. How do hoteliers plan …
As a hotelier, you work hard to juggle multiple departments and concerns at any given moment. From reservations to check-ins, housekeeping, revenue management and the well being of guests, you are under a lot of …
Customer satisfaction is the driving force behind the success of every business. Happy customers spend more money, come back, help spread the word and foster pride in the workplace. Register now In the next installment …
Previewing a study to be published later this summer, Chris Anderson of Cornell University unveiled more research linking ReviewPro’s Global Review Index (GRI) to the financial performance of hotels in an online event hosted yesterday …
As more travelers turn to review sites to research trips and share experiences, positive reviews have become essential to a hotel’s success. And nothing influences review sentiment quite like guest service. In the next installment …
On Oct. 9, hospitality executives will descend on Berlin for the HSMAI Digital Marketing and Revenue Management conference. Given new advances in technology that invite greater collaboration between the two disciplines, this one-day conference has …
By Daniel Edward Craig In researching ReviewPro’s Climbing TripAdvisor’s Popularity Index webinar last month, I asked a range of hoteliers how they achieved – and maintain – top-10 rankings. Their testimonials underscore that, despite the …