PwC has published a comprehensive research study on the state of hotel online reputation “Why hotel reviews matter and how hotels respond” and opportunities created with guest intelligence data for hotel owners, operators, and destination …
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Featured Hotel Reputation and Guest Satisfaction content. Find great tips to improve hotel reviews and your hotel rankings online.
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How to Improve your Hotel’s Online Presence
One of the biggest challenges in 2015 is understanding how to above the noise of online feedback to impact potential guests. That’s why successful hotel marketers already understand the value in finding better ways to …
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How Portugal’s Biggest Hotel Brand Improved Guest Surveys
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Webinar: How to Profit from an Effective Guest Survey Strategy
It’s no secret that cultivating a guest-centric hotel culture leads to happier guests and increased revenue. But what if, like many hoteliers, you still struggle to receive the depth of feedback needed to enhance service …
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4 Guest Feedback Myths
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Guest Survey Management 101: Part Two
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LIVE Webinar: The Impact of Traveler Reviews on Destinations & Hotel Rating Systems