By Michael Kessler, CEO, ReviewPro When I took over as CEO of ReviewPro in December of 2019, little did I know that in a matter of weeks travel around the world would come to a …
Solid guest communication has never been more crucial: guests need access to up to date, factual, reliable information about your property. This information can be displayed on OTAs, your website or via proactive guest communication. …
As the global landscape is constantly changing, so are guest expectations. It is more important than ever to employ hotel listening tools to know what your guests are experiencing at your property. This is where …
Messaging and fast mobile connections mean that all of us have become accustomed to “right here, right now” kind of communication. For accommodation providers that don’t want to spend huge amounts of money and time …
In order to give people the confidence to book and to protect guests and staff from the virus, hotels and lodging operators are implementing a range of new safety and hygiene protocols to maintain guest …
Clear communication has become more important than ever throughout the pandemic. Globally, there have been 16 million confirmed cases of COVID-19 and from the looks of it, the global pandemic is far from over. Travel …
Hotels all over the world are reopening and the big question is, how to fill the rooms? How will you ensure that you are both visible and trusted by guests to give them the confidence …