When we talk about creating remarkable guest experiences, we often focus on the part after the client checks in. However, the guest experience starts well before that – from the moment they are researching their …
We are proud to share the news that Safir Hotels & Resorts has responded to consumer demand for efficient, contactless guest communications by partnering with ReviewPro to launch Guest Experience Automation. All of SHR’s properties …
Increasing direct bookings has long been a constant battle for hoteliers. After all, guiding potential clients to your website take money and effort. Why lose out to OTAs, and pay them in the process if …
As conversations about digital transformation keep buzzing, chatbots have proven to be an exciting talking point. But before you rush into making any decisions, it’s important to understand what types of chatbots are out there and which one best suits your …
In the past, you may have found chatbots to be a frustrating experience that required intervention by a live employee. However, technology has vastly improved in recent years. Today’s hospitality chatbots are smarter, more reliable …
They say all roads lead to Rome, and in hospitality, all roads should also lead to one destination – creating great guest experiences. While this aim has not changed – neither over time nor during …
Staying ahead of the curve means being switched on to global events, client needs, and technology trends – and how they all affect the guest experience. This year we have seen mass adoption of tech …