Staying ahead of the curve means being switched on to global events, client needs, and technology trends – and how they all affect the guest experience. This year we have seen mass adoption of tech …
High Touch to No Touch
Chatbot
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5 Reasons Why Hotels Don’t Implement Chatbots
Messaging and fast mobile connections mean that all of us have become accustomed to “right here, right now” kind of communication. For accommodation providers that don’t want to spend huge amounts of money and time …
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Why Hotel Chatbots Are the Next Big Thing in Customer Service
In the past, you may have found chatbots to be a frustrating experience that required intervention by a live employee. However, technology has vastly improved in recent years. Today’s chatbots are smarter, more reliable and …
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How the Positive Network Effect Supercharges Chatbots
Chatbots save you time and resources. However, many times when you buy a chatbot you buy a ‘project’ when what you really wanted was a ‘product’. With many of today’s chatbots, implementation can be a …
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AI for Hotels: Empowering the Guest Experience
Today, Artificial Intelligence is built into many of the applications we use in our everyday lives. AI for hotels will enable increased efficiency staff and a better guest experience before during and after the stay. …
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Chatbot Messaging or Just Messaging – What’s the Difference?
Over the last decade, messaging has become an intrinsic part of our communication – we are not only messaging friends and family anymore, but also brands. Now that the hospitality industry is warming up to …
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ReviewPro Releases Latest Product: Guest Experience Automation™
Today we are very happy to share the news of the launch of our latest product – Guest Experience Automation™. This solution will empower hotels to react immediately to inbound guest inquiries and provide automated …