In March 2018, the hotel company formerly known as Carlson Rezidor launched a new brand identity: Radisson Hotel Group. The company operates eight brands ranging from economy to luxury, with a total of 1,423 hotels …
These April hospitality events have a strong focus on Latin America as the region plays host to some of its key events and ReviewPro holds two of its very own roadshows. With a strong focus …
It seems like all major brands today have hotel loyalty programs in place these days, but it’s no secret that they can be costly both in terms of time and money. If you’re on the …
In the past, hotel guest loyalty programs were more exclusive – travelers were invited to join only after having stayed a certain number of times. Today, many hotel companies invite travelers to enroll on the …
There’s a lot of talk in the travel industry these days that travelers aren’t loyal to hotel brands anymore; it’s all about price and perks. But is this really true? Does hotel guest loyalty exist …
To ensure your hotel is in an optimum position to succeed in 2019, we gathered a selection of our must-read 2018 hospitality content. Whether you are looking to boost hotel revenue, improve your online reputation, …
Your staff are well-trained in servicing guests in person, by phone, and by email, but guest messaging is a new way of communicating that requires a different approach. While employees are used to messaging with friends …