There’s a lot of talk in the travel industry these days that travelers aren’t loyal to hotel brands anymore; it’s all about price and perks. But is this really true? Does hotel guest loyalty exist …
All You Need to Know About Hotel Guest Loyalty
Best Practices
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New Year, New Start: How to Drive Hotel Revenue in 2019
To ensure your hotel is in an optimum position to succeed in 2019, we gathered a selection of our must-read 2018 hospitality content. Whether you are looking to boost hotel revenue, improve your online reputation, …
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Six Tips for Flawless Guest Messaging Every Time
Your staff are well-trained in servicing guests in person, by phone, and by email, but guest messaging is a new way of communicating that requires a different approach. While employees are used to messaging with friends …
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What Do Machine Learning and Donuts Have In Common?
How do most restaurants choose what to serve their guests for breakfast, lunch and dinner? Probably not via a semantic analysis algorithm capable of machine learning, right? One hotel located in the Canary Islands did …
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9 Ways to Ensure Your Hotel Is China Tourism Ready
If China tourism isn’t on your radar, it may be time to change that, especially if you’re located in destinations popular with Chinese travelers in Europe, the U.S. and Asia. With the largest population in …
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The Core Values of a Five-star Hotel: How Corinthia Exceeds Guest Expectations
As hospitality has evolved, so has the definition of 5-star luxury. Travelers expect much more than a high-end environment. They are looking for a more “personable and human experience”, according to Richard Pisani, Operation Services …