Staying ahead of the curve means being switched on to global events, client needs, and technology trends – and how they all affect the guest experience. This year we have seen mass adoption of tech …
High Touch to No Touch
Best Practices
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The Recovery Traveler And What To Expect
Are you ready for the recovery traveler? As summer for much of the globe comes to an end, we have put a series of ebooks based on the best practices from our May webinar on …
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5 Reasons Why Hotels Don’t Implement Chatbots
Messaging and fast mobile connections mean that all of us have become accustomed to “right here, right now” kind of communication. For accommodation providers that don’t want to spend huge amounts of money and time …
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What Does Having A Clear Communication Strategy Mean Today?
Clear communication has become more important than ever throughout the pandemic. Globally, there have been 16 million confirmed cases of COVID-19 and from the looks of it, the global pandemic is far from over. Travel …
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How the Positive Network Effect Supercharges Chatbots
Chatbots save you time and resources. However, many times when you buy a chatbot you buy a ‘project’ when what you really wanted was a ‘product’. With many of today’s chatbots, implementation can be a …
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Webinar: Take Control of Post-COVID-19 Communication to Drive Trust and Bookings
Hotels all over the world are reopening and the big question is, how to fill the rooms? How will you ensure that you are both visible and trusted by guests to give them the confidence …
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10 Things Hotel Guests Can Do With Their Phones
Ever feel like tech has moved on years in just a few months? With all of us using our phones for pretty much everything, and a new preference for touchless technology, we decided to compile …