This article by Michael Kessler, CEO of ReviewPro, originally appeared in HotelExecutive. Technology is developing at lightning speed, but one thing that is not going to change is word of mouth. Once, people would gather …
Have you ever wondered how your colleagues in the hotel industry recognize and earn loyalty from guests? We asked our clients to share some of the initiatives they have in place. Below is a selection …
Sunrise Premium Resort & Spas is pioneering the use of the webchat feature of Guest Messaging Hub. The aim? To make guest communication fluid and convenient, increase direct bookings, boost upsell, and increase revenue. Sunrise …
In March 2018, the hotel company formerly known as Carlson Rezidor launched a new brand identity: Radisson Hotel Group. The company operates eight brands ranging from economy to luxury, with a total of 1,423 hotels …
These April hospitality events have a strong focus on Latin America as the region plays host to some of its key events and ReviewPro holds two of its very own roadshows. With a strong focus …
It seems like all major brands today have hotel loyalty programs in place these days, but it’s no secret that they can be costly both in terms of time and money. If you’re on the …
In the past, hotel guest loyalty programs were more exclusive – travelers were invited to join only after having stayed a certain number of times. Today, many hotel companies invite travelers to enroll on the …