A key part of a successful hotel guest experience strategy is responding to hotel reviews. Whether to thank guests for a positive review, or respond to any issues a guest brings up, your management response …
We all know that great guest experiences and superior guest service are rewarded with positive rankings on OTAs and reviews sites. In the niche of luxury hotel accommodation, the competition is fierce, and brands have …
H Resorts is a luxury property located in the tropical paradise of the Seychelles, and it knows that in order to provide true service excellence it needs to listen to and act upon guest feedback. …
Barcelona, 24 April, 2019: ReviewPro has launched the Guest Experience Improvement Suite™, a powerful set of tools and processes to help hoteliers to more effectively address the critical area of guest experience management. By collecting …
As any hotel brand today, Transamerica Hotel Chain is aware that it operates in a market where competition is fierce and online reputation matters. It needed to find a system that would help manage the …
People are “the most important asset” at Swiss-Belhotel International, that’s why the brand has adopted ReviewPro for guest feedback management and incorporated it into the day-to-day life of its management teams. “Just like a lighthouse, …
No one is more aware of the importance of online reputation than the dynamic hotel brand Radisson Hotel Group™. Implementing ReviewPro’s Guest Intelligence Suite was just one of the steps in the brand’s quest to continually offer …