ReviewPro and The Rezidor Hotel Group have recently announced their partnership to deliver the best possible guest experience feedback and analysis across 365 properties in Europe, the Middle East and Africa.
Rezidor, one of the world’s fastest growing hotel companies and operator of the brands Radisson Blu, Park Inn by Radisson, Radisson RED and Quorvus Collection, has decided to consolidate all guest feedback into ReviewPro’s integrated solution in one platform consisting of Online Reputation Management (ORM) and Guest Surveys Solution (GSS).
Previously having used two separate providers for monitoring online reputation and collecting feedback via guest satisfaction surveys, The Rezidor Hotel Group switched to ReviewPro’s Guest Intelligence Suite realizing the benefit of having all feedback centralized in one solution with the ability to act on it in real-time.
The group has also opted for ReviewPro’s new solutions, Advanced Case Workflows and Guest Messaging Hub. The Advanced Case Workflows will give Rezidor the ability to not only immediately identify operational and service problems but to resolve them and ensure follow up to avoid issues from repeating.
“In addition to being able to now access detailed analytics, listen to the voice of our guests and implement change in our organization, the on-going strategic training and consultancy ensures that all colleagues have a thorough understanding of the technology and support from the account management team whenever they need it,” added Denisa Spinkova, Senior Director of Brands at The Rezidor Hotel Group.
RJ Friedlander, CEO of ReviewPro, commented on the recent partnership, “We are extremely pleased that The Rezidor Hotel Group has chosen to partner with ReviewPro. We will assist them in their quest to monitor guest experiences at properties across the globe. Our new solutions will allow them to go beyond identifying problems to ensuring guest feedback is acted on quickly and efficiently to increase satisfaction, rankings on review sites/OTAs and revenue.”