Atlanta, GA, June 20, 2018: ReviewPro, the world leader in Guest Intelligence solutions for the hospitality industry, doubles down to expand its already strong presence in the US by setting up offices in Atlanta, Georgia. This new office is the home of the company’s customer success team that will support both North & South American based clients. The ReviewPro team is housed in the Shiji US headquarters. Shiji acquired a majority stake in ReviewPro in December 2016.
In the last year, ReviewPro has significantly increased its market share in the US. A partial client list includes Red Lion Hotels, Hard Rock, Loews Hotels, and Viceroy Hotel Group. The North American market is the fastest-growing market for the world leader in Guest Intelligence, providing its Guest Experience Improvement Suite™ to 40,000 hotels globally. ReviewPro has stolen market share from the local players like Revinate and Medallia by offering hotel brands the opportunity to identify and prioritize operational and service improvements, enhance the guest experience, boost online reputation, and ultimately increase profits.
RJ Friedlander, Founder and CEO at ReviewPro, commented “Customer support is particularly important for the demands of the US market, and we are excited to establish a local support team for new clients as well as our existing US based clients.”
About ReviewPro: ReviewPro is the world leader of Guest Intelligence solutions, with more than 40,000 hotels in 150 countries. ReviewPro’s Global Review Index™ (GRI), the industry-standard online reputation score, is based on review data collected from 200+ OTAs and review sites in 75+ languages. The company’s cloud-based Guest Experience Improvement Suite™ includes Online Reputation Management, Guest Satisfaction Surveys, Auto Case Management, and an innovative Guest Messaging Hub. The tools and processes that ReviewPro provides enable clients to prioritize operational/service improvements to deliver better guest experiences and increase guest satisfaction, online rankings, and revenue.