Partnership between Flexkeeping and Shiji’s ReviewPro allows hoteliers to follow up on guest feedback and requests efficiently to provide a better guest experience.
21st of April 2022, Barcelona: ReviewPro, a Shiji Group brand, and Flexkeeping, the hotel staff communication and housekeeping software, partner up in supporting hoteliers to make day-to-day task management more efficient and improve the guest experience.
The new integration between ReviewPro’s Guest Experience Platform and the Flexkeeping solution provides a seamless two-way connection, allowing hoteliers to enjoy full visibility of guest feedback management updated in real-time on both platforms. Common clients can now view tasks coming from reviews, surveys, and messaging conversations on the ReviewPro platform directly in the Flexkeeping platform. What’s more, any updates made via either one of the solutions show up on both platforms. Full visibility encourages prompt resolution for guests, and better visibility of staff KPIs for management, as well as maximization of tech investment for brands.
“The integration with ReviewPro is something Flexkeeping has been looking forward to for a very long time. We connect and streamline two parts of operations that are absolutely critical to every hotel: real-time guest satisfaction feedback with real-time communication across all departments. It is an integration that not only understands the connection between guest satisfaction and daily operations, but brings this connection to the forefront so that hotel managers can make sure they stay on top of it at all times.” Luka Berger, CEO at Flexkeeping
“Our goal is to make the life of hoteliers easier, so they can better serve their guests. A seamless exchange of information between their tech platforms is key to better operations. We are delighted to partner up with Flexkeeping in order to minimize platform switching for our clients, drive staff efficiency, and of course help hoteliers to provide even better service for guests.” Michael Kessler, CEO at ReviewPro.
Benefits of the ReviewPro and Flexkeeping Integration
As many hotels are digitizing and automating operational processes, integrations are essential to keeping processes simple and user-friendly. Some of the main benefits of the integration between Shiji’s ReviewPro and Flexkeeping are:
- Unified to-do lists – Instead of managing several to-dos on different platforms, all tasks appear on one dashboard, encouraging immediate action, so no guest request gets overlooked.
- Supports guest feedback management strategies – all guest feedback that requires action will trigger an automated case creation visible on both platforms.
- Supports guest messaging strategies – No need to manually log details or ask the guest for more information, as ReviewPro’s chatbot collects all the guest details needed to create a task and sends it over to the correct department.
- Simplified login management – information travels seamlessly from one platform to another, relieving your team from managing several logins and platforms in their day-to-day tasks.
- Resolution analytics – thanks to the two-way integration between Shiji’s ReviewPro and Flexkeeping, the resolution analytics on the ReviewPro platform will reflect correct and up-to-date data.
Clients who want to know more about the ReviewPro and Flexkeeping integration should contact their account manager for more information.
ReviewPro, a Shiji Group brand, offers over a decade of experience and investment in innovation to ensure we continue to be the benchmark in the hospitality industry. Our cloud-based Guest Experience Platform includes Hotel Reputation, Guest Surveys, Case Management, and Messaging Automation. Shiji’s ReviewPro owns the industry-standard online reputation score, the Global Review Index™️ (GRI), a propriety algorithm based on review data collected from +175 OTAs and review sites in +45 languages. With over, 60,000 establishments in +150 countries, Shiji’s ReviewPro offers the technology, support, and education to empower hoteliers to be better.
For more information, please visit: www.reviewpro.com
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Flexkeeping is the most comprehensive hotel housekeeping and staff collaboration software. It automates daily hotel operations from team communication, preventive maintenance, and guest service delivery to daily recurring tasks, checklists, and housekeeping schedules, optimizing day-to-day operations by up to 40%. Flexkeeping is best known for its complete set of housekeeping automation tools, a best-in-class user interface, and a powerful management reporting system.
For more information please visit: www.flexkeeping.com
Find out more about how ReviewPro, a Shiji Group Brand, can support your business: