Barcelona, July 7th – ReviewPro has signed a strategic partnership with Oceania Hotels, a cutting-edge hotel group with 26 hotels in France.
Under this agreement, Oceania will benefit from ReviewPro’s award-winning solution, which provides critical insight into operational and service strengths and weaknesses by aggregating millions of mentions from the most relevant online travel agencies, review websites and social media platforms.
With over four decades of success, Oceania is the largest hotel group in the Brittany region and one of the 20 biggest hotel groups in France. With properties in 16 cities, including popular French destinations such as Paris, Rennes, Biarritz, Clermont-Ferrand, Marseille and Aix-en-Provence, the group has a total of 2,201 rooms that operate under the brands Oceania, Escale Oceania and Oceania Style.
Rozenn Branellec Dumon, General Director of Oceania Hotels, says, “Listening and responding to online guest feedback has long been a priority for our group. There is a direct correlation between our ability to listen and act, to improve our operational and service excellence, and the experience we offer our guests. We look forward to working with ReviewPro, not only to strengthen that engagement with our customers, but also to leverage their world-class online analytic tools to raise guest satisfaction and revenue.”
“We are delighted to work with one of France’s longest running hotel groups and features like our Global Review Index™, the industry-standard benchmark for online guest satisfaction, and our sentiment analysis of online reviews will help Oceania fine tune the guest experience at a property level across their impressive portfolio,” said RJ Friedlander, CEO of ReviewPro.
ReviewPro has thousands of clients in more than 80 countries, including hundreds of hotels in France from leading groups such as Louvre Hotels (that manages brands like Première Classe, Campanile and Kyriad), Astotel, Group Partouche, or iconic properties such as Fouquet’s and Montalembert in Paris.