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ReviewPro announces Top 10 Hotels in Berlin According to Online Guest Satisfaction

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The Ritz-Carlton Berlin Takes #1 Spot in Industry Benchmark B2B Ranking

Berlin, March 8, 2010ReviewPro, the leading B2B provider of social media management solutions and reputation management for hotels, announced today a ranking of the 10 top rated hotels in Berlin based on guest satisfaction. For the first time, the hotel sector has an industry standard benchmark that takes into account guest reviews from the leading review sites and Online Travel Agencies (OTAs) from around the world.

For the period from March 2010 to February 2011, The Ritz-Carlton Berlin took the number one spot, followed by The Regent Berlin and Casa Camper Berlin. RJ Friedlander, CEO of ReviewPro, comments: “with the rising influence of user generated content, it is essential for the hotel sector to have an independent industry index to rate hotels by their online reputation.  I would like to congratulate the Ritz-Carlton Berlin as well as the other top performers.”

This Berlin hotel ranking evaluates reviews from 3, 4 and 5 star hotels over the last 12 months. Friedlander explains: “what makes this ranking unique is the number of sources it includes. There have been guest satisfaction rankings before, but none of them had the universe of data ReviewPro can provide.”

  1. The Ritz-Carlton Berlin (The Ritz-Carlton Hotel Company), GRI: 94.69%
  2. The Regent Berlin (Rezidor Hotel Group), GRI: 94.36%
  3. Casa Camper Berlin (Casa Camper), GRI: 94.02%
  4. Alma Schlosshotel im Grunewald (AlmaHotels), GRI: 93.93%
  5. The Circus Hotel (The Circus), GRI: 93.88%
  6. Grand Hyatt Berlin (Hyatt Hotels Corporation), GRI: 93.16%
  7. Adlon Kempinski Berlin (Kempinski Hotels), GRI: 92.85%
  8. Swissôtel Berlin (Swissôtel Hotels & Resorts), GRI: 92.57%
  9. Hotel de Rome (The Rocco Forte Collection), GRI: 92.47%
  10. The Mandala Hotel (The Mandala Hotel GmbH), GRI: 92.22%

The ranking is based on the Global Review IndexTM (GRI), a proprietary algorithm that ReviewPro developed in conjunction with leading hotel industry experts. It enables hotels to know their current quality score, track their performance over time and compare their online reputation to their competitors or to other hotels within their chain with a single index. The GRI takes into account user reviews from over 70 million online reviews across 60 travel review sites and Online Travel Agencies. Currently, the Global Review IndexTM is being used both as a key internal metric and to establish online reputation objectives for numerous hotels around the world.

This ranking marks the first in a series of city rankings that ReviewPro will be rolling out over the coming months and represents an industry first:  an independent online reputation benchmark that allows individual hotels and chains to evaluate their online quality performance.

About ReviewPro

ReviewPro enables hoteliers to efficiently aggregate, organize and manage their online reputation and presence in leading social media sites. ReviewPro provides the analysis, customer intelligence, competitive benchmarking and reporting needed to help hotel professionals more effectively manage their organization.


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