Iconic hotel brand collaborates with the market leaders in guest experience management solutions to develop a unique AI-driven chatbot messaging solution for the hospitality industry.
Barcelona, Spain, November 24, 2020 – Radisson Hotel Group has selected ReviewPro’s Guest Experience Automation™ (GEA) which includes an AI-driven chatbot messaging solution, as part of the group’s continued investment and commitment to always innovating, expanding, and improving the guest experience across its global hotel and resorts portfolio.
ReviewPro has built a native chatbot solution which will help hotels react immediately to incoming guest messaging inquiries and provide automated outbound communication. After a decade of leading the online reputation and guest feedback marketplace, ReviewPro is now rolling out its GEA solution to offer exactly what the industry now needs – timely, up to date, and effective communication at all stages of the guest journey.
“Technology has never been more crucial for the hospitality industry, and Radisson Hotel Group is committed to being at the forefront of IT and digital infrastructure development. ReviewPro has supported us as we continue to put the guest experience at the heart of everything that we do. GEA’s chatbot solution not only increases efficiency by answering some of the frequently asked questions from guests, but it also offers the supporting structures needed to meet guest needs for information and assistance from booking to check out,” stated Cristina Serra, Global SVP Brand Strategy & Guest Experience for Radisson Hotel Group. “We trust the ReviewPro and Shiji teams, and see them as our technology partners, not just a technology vendor. We are very excited to be taking this step with ReviewPro who has been an excellent partner over the years and look forward to rolling out GEA to our global properties around the world.”
Guest Experience Automation™ works seamlessly with the other guest experience management solutions which Radisson Hotel Group already uses to continuously provide a better experience for guests, save time, improve efficiency, and provide valuable data including Online Reputation Management, Guest Satisfaction Surveys, and Auto Case Management.
This pioneering software is different from others in the chatbot marketplace, ensuring that it proves ROI from day one:
- Requires minimum implementation time and training
- Comes ready to answer over 5,000 hospitality-specific questions
- Includes a pre-filled knowledge base with the hotel’s own information
- Does not stop at a simple chatbot solution – is supported by automation and tracking tools to offer full support pre, during, and post-stay
Since 2017, Radisson Hotel Group has worked with ReviewPro as one of its key technology partners to support its guest-centric strategy. In 2019, the two companies began working together on an AI solution specialized for hospitality, and by the end of March 2020, more than 80% of Radisson Hotel Group’s incoming requests were successfully managed by the chatbot.
“We are delighted to have been able to develop this pioneering product alongside Radisson Hotel Group, one of our most valued and forward-thinking clients. The process has allowed us the privilege of developing a solution that meets specific hospitality needs for communication, automation, and guest feedback management, going far beyond the industry standards of simple conversion features,” said Michael Kessler, CEO of ReviewPro, “When designing solutions we value and prioritize flexibility and scalability, in order to meet enterprise hotel needs. We look forward to continuing to work with the Radisson Hotel Group team and rolling out the solution for the industry at large.”
About Radisson Hotel Group
Radisson Hotel Group is one of the world’s largest hotel groups with nine distinctive hotel brands, and more than 1,400 hotels in operation and under development in 120 countries.
The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. The Radisson Hotel Group portfolio includes Radisson Collection, Radisson Blu, Radisson, Radisson RED, Radisson Individuals, Park Plaza, Park Inn by Radisson, Country Inn & Suites by Radisson, and Prizeotel brought together under one commercial umbrella brand Radisson Hotels.
Radisson Rewards is the global rewards program that delivers unique and personalized ways to create memorable moments that matter to guests. Radisson Rewards offers exceptional loyalty benefits for guests, meeting planners, travel agents, and business partners.
Radisson Meetings provides tailored solutions for any event or meeting, including hybrid solutions placing guests and their needs at the heart of its offer. Radisson Meetings is built around three strong service commitments: Personal, Professional, and Memorable while delivering on the brilliant basics and being uniquely 100% Carbon Neutral.
More than 100,000 team members work at Radisson Hotel Group and at the hotels licensed to operate in its systems. For more information, visit Radisson Hotels
ReviewPro, a Shiji Group brand, is the world leader of Guest Intelligence solutions, with more than 60,000 hotels in 150 countries. ReviewPro’s Global Review Index™ (GRI), the industry-standard online reputation score, is based on review data collected from 175+ OTAs and review sites in 45+ languages. The company’s cloud-based range of solutions include Online Reputation Management, Guest Satisfaction Surveys, and Auto Case Management. ReviewPro also provides an AI-driven innovative Guest Experience Automation™ product to automate guest experience management for hotels. These tools and processes enable clients to prioritize operational and service improvements to deliver better guest experiences and increase guest satisfaction, online rankings, and revenue.
For more information, visit ReviewPro.
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Learn more about Guest Experience Automation™
About Shiji Group
Shiji Group provides software solutions and services for the hospitality, food service, retail and entertainment industries, ranging from hotel management solutions, to food and beverage and retail systems, payment gateways, data management, online distribution and more.
Founded in 1998 as a network solutions provider for hotels, Shiji Group today comprises 5,000 employees in 80+ subsidiaries and brands, serving over 74,000 hotels, 200,000 restaurants and 600,000 retail outlets.
With the benefit of investment partners such as Alibaba, Shiji develops a network of cloud technology platforms that facilitate data exchange by connecting businesses vertically and horizontally across related industries. The importance of cross-industry integration to connect all levels of the supply chain, from guests, to distributors and suppliers of all types is a critical part of our mission. Our goal is to facilitate the transition to fully integrated systems for our clients through a network of platforms that communicate securely and easily so our clients can focus on their core competencies of serving their customers and guests.
For more information, visit Shiji Group