At glh Hotels the guest experience is central. The London-based global hotel company believes that all departments and levels of staff need to be involved in and excited about creating a customer-centric culture. This culture …
Atlanta, GA, 27 June 2018: Hostelling International (HI) and ReviewPro, world leaders in Guest Intelligence, strengthen their partnership to help hostels exceed guest expectations. HI members who choose to sign up with ReviewPro will gain …
Did you know that online reviews can be used as a sales tool? While many hoteliers recognize that a great online reputation is vital to the sales team, few sales departments actively use online reviews …
Atlanta, GA, June 20, 2018: ReviewPro, the world leader in Guest Intelligence solutions for the hospitality industry, doubles down to expand its already strong presence in the US by setting up offices in Atlanta, Georgia. …
Loyalty programs have become a standard for many hotel brands. But if you are a smaller establishment, or you don’t have a hotel rewards programme in place, you may be struggling with the question of …
While hotel guest loyalty is still as important as ever, the way in which brands manage it is changing. One study found that a 5% increase in customer retention produces more than a 25% increase …
Atlanta, June 5, 2018: Following the successful implementation of ReviewPro’s Guest Experience Improvement SuiteTM across Europe, the Middle East & Africa, Radisson Hotel Group has entered into a global agreement to deploy its guest experience …