Immediately identifying and resolving operational and service shortcomings allows hoteliers to create positive experiences and exceed guest expectations. Savvy hoteliers nowadays are utilizing both in-stay and post-stay surveys to gather valuable direct feedback and take …
ReviewPro announces a new partnership with The Scenic Hotel Group in New Zealand to help properties across the entire group enhance the guest experience. All 18 properties will now have access to in-depth analytics from …
We’ve teamed up with Triptease for this two-part blog series on great guest experience! Part 1 outlined a number of best practices for hotels to craft the perfect guest experience on their website before guests …
It’s no secret that guest surveys are an invaluable tool for gathering the in-depth feedback necessary to improve service and operations. That said, not all guest surveys are created equal. Join our live webinar on …
For the third year running, MTA held their Quality Assured (QA) restaurant awards on May 30 at the Intercontinental Hotel Malta where we were honoured to take part as a sponsor. ReviewPro has been working …
We’ve teamed up with Triptease for this two-part blog series on great guest experience! Gone are the days when a guest’s hotel experience began with the doorman welcoming them into the lobby. With the average …
The Net Promoter Score® (NPS) is a metric based on one simple question: “How likely are you to recommend this business to a friend or colleague?” But do you know how likely guests are to …