Value is a notoriously difficult index to improve, but Beachcomber Resorts & Hotels have done it. By digging into guest feedback data to really understand the experience of its clients, the brand was able to …
This article on automated messaging was originally featured in Phocuswire, by Aleksei Udachny, CTO of ReviewPro By using computers and machines to handle tasks normally performed by human employees, automation promises to help businesses improve …
A key part of a successful hotel guest experience strategy is responding to hotel reviews. Whether to thank guests for a positive review, or respond to any issues a guest brings up, your management response …
If you are monitoring guest feedback all year round, you will have noticed that different time periods will yield different results for your key metrics. As well as a weekly pattern and changes in volume …
We all know that great guest experiences and superior guest service are rewarded with positive rankings on OTAs and reviews sites. In the niche of luxury hotel accommodation, the competition is fierce, and brands have …
Barcelona, Spain, 6 June 2019: ReviewPro is one of the first companies to develop the BookingSuite* direct response API. Hotel clients can now respond to Booking.com guest reviews directly from the ReviewPro platform and no …
Barcelona, Spain, June 4, 2019: Hoteliers can now save time and improve internal efficiency by responding directly to guest reviews received on Google without having to leave the ReviewPro platform. Hotel clients no longer need …