A QR code (Quick Response Code) remains one of the fastest and most efficient ways to move a client from the offline world to the digital world in one gesture. It is a great tool …
6 Ways to Use QR Codes to Increase Guest Engagement
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Webinar: Mastering the Art of Service Recovery
Things go wrong from time to time: fact. What makes or breaks the hospitality experience is how you handle service recovery. In our next webinar we will be discussing the tools, strategies, and best practices …
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With ReviewPro Hotel Corallo Sorrento Now Sees Complaints as an Opportunity
Guests come first at Hotel Corallo Sorrento. Antonello Assante, the Hotel Manager, starts his day by reading any new feedback that has come in over breakfast and programming face to face meetings with guests for …
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October Hospitality Events: Ramp Up Your Guest Experience
For some, this is fallow season, for others, the season is just heating up. No matter which part of the word you are in, your KPIs will be nearing in with the close of the …
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ReviewPro’s Newly Updated Semantic Analysis Tool Helps Hoteliers Better Prioritize Improvements
Barcelona, September 25, 2019: ReviewPro unveils the latest version of its semantic analysis tool, allowing hoteliers even more precise insight into the guest experience, helping them to more efficiently focus on operational and service improvements. …
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Bridging the Gap Between Online and Offline Hospitality
Sometimes, day to day life on the frontline of hotel life can seem like a world away from the digital world of OTAs and guest reviews. But whether attending to guests online, via surveys, or …
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Webinar: Guest Satisfaction, the Ultimate Measure of a Hotel’s Success
You may be fully committed to putting guest satisfaction first in your organization, but how do you ensure your whole team is pulling in the same direction? Do they have the right tools and processes …