It seems like all major brands today have hotel loyalty programs in place these days, but it’s no secret that they can be costly both in terms of time and money. If you’re on the …
The Pros and Cons of Hotel Loyalty Programs
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Client Spotlight: Swiss-Belhotel International Prioritizes User Engagement
People are “the most important asset” at Swiss-Belhotel International, that’s why the brand has adopted ReviewPro for guest feedback management and incorporated it into the day-to-day life of its management teams. “Just like a lighthouse, …
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March Events: Are You Ready to Take Guest Experience up a Notch This March?
March is jam-packed with events for innovative hoteliers all over the globe. In addition to ITB and MITT, we also have an array of interactive information for you to make March your best month so …
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How Jurys Inn Stay on Top When Responding to Google Reviews
If you’re struggling to keep up with responding to Google reviews, and you’ve noticed the recent spike, you’re not alone. A recent ReviewPro analysis found that Google reviews increased by 309% from 2016 to 2017 …
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ReviewPro’s New Back Office Capabilities
This week we interview Neil James, ReviewPro’s VP of Global Customer Success, about the recent functionalities added to the back office of the platform. ReviewPro: Tell us about the new functionality and why this was …
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What’s New with Google for Hoteliers
Recently, Google has implemented some important changes to its review product that hoteliers, lodging operators and hospitality business should be aware of. Priorities in Google for hoteliers now includes enhancing hotel pages with review filters, …
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12 Practical Ways to Build Guest Loyalty
In the past, hotel guest loyalty programs were more exclusive – travelers were invited to join only after having stayed a certain number of times. Today, many hotel companies invite travelers to enroll on the …