Eco-friendly hotels are more than just a trend, for many they are a way of life. Martin’s Hotels in Belgium is one of these, and by suggesting ways in which guests can positively contribute, the …
Eco-friendly Hotels are Good for Guests
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Three Fundamental Questions About Hospitality Chatbots Explained
In the past, you may have found chatbots to be a frustrating experience that required intervention by a live employee. However, technology has vastly improved in recent years. Today’s hospitality chatbots are smarter, more reliable …
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Learn About Guest Communication with Staycity and Tripadvisor
Solid guest communication has never been more crucial: guests need access to up to date, factual, reliable information about your property. This information can be displayed on OTAs, your website or via proactive guest communication. …
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Automating Guest Communication? Chatbots Are Just The Tip Of The Iceberg!
As the pandemic goes on and we are all pushed towards digital adoption in all areas of our lives many hoteliers are now considering chatbot technology. However, a chatbot should not be the endpoint of …
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How Chatbots Improve Guest Experience
They say all roads lead to Rome, and in hospitality, all roads should also lead to one destination – creating great guest experiences. While this aim has not changed – neither over time nor during …
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Manual Processes to Handle Guest Requests, Really?
Why is it that in a time where technology has become an integrated part of our daily lives and everything is moving faster, some hotel operations hold on to manual solutions for guest requests? How …
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Five Ways Hotel Listening Tools Can Help Today
As the global landscape is constantly changing, so are guest expectations. It is more important than ever to employ hotel listening tools to know what your guests are experiencing at your property. This is where …