Sunrise Premium Resort & Spas is pioneering the use of the webchat feature of Guest Messaging Hub. The aim? To make guest communication fluid and convenient, increase direct bookings, boost upsell, and increase revenue. Sunrise …
An article by ReviewPro’s CEO RJ Friedlander, originally published in The HOTEL Yearbook Special Edition – Digital Marketing 2020. In a time when it seems like every other week another hotel brand launches, consolidates, or …
Online guest reviews and survey responses are a goldmine of information for any hotelier wishing to improve the experience at their property. These four savvy hoteliers extracted hotel guest feedback from the ReviewPro tools to …
Interview with Neil James, VP Global Customer Success. The ReviewPro onboarding process is key to our success as a company because onboarding clients represent the basis of the relationship and their first experience with the …
H Resorts is a luxury property located in the tropical paradise of the Seychelles, and it knows that in order to provide true service excellence it needs to listen to and act upon guest feedback. …
As we gear up for the high season, some of the industry’s hottest hotelier events arrive. In addition to ITB China and DBS Paris, there are a number of global hotelier events to satisfy anyone …
In March 2018, the hotel company formerly known as Carlson Rezidor launched a new brand identity: Radisson Hotel Group. The company operates eight brands ranging from economy to luxury, with a total of 1,423 hotels …