The sophisticated boutique hotel in Vancouver is recognized as one of Condé Nast Traveler’s Best Hotels in the World
ReviewPro, the leading provider of online reputation and social media analytics for the hotel industry, has entered into a partnership with the OPUS Hotel in Vancouver, a leader that has redefined the boutique hotel experience. Following this agreement, the OPUS Hotel will now benefit from ReviewPro’s social analytics solution to continue improving their already high levels of service and operational excellence.
With 96 rooms, the OPUS Hotel has been widely recognized as one of the trendiest hotels in the world. Located in the heart of the eclectic Yaletown area in downtown Vancouver, this hotel has pioneered the use of technology to improve guest experience by, providing a complimentary iPad in every room with free wifi to use on and off property.
ReviewPro’s world-class social analytics solution will allow OPUS to more effectively listen and respond to online guest feedback by aggregating thousands of reviews and social media mentions on more than 100 websites such as TripAdvisor, Booking.com and Google+. By making these mentions quickly accessible, ReviewPro will give OPUS key insights to act on to further improve guest satisfaction and drive revenue.
“Innovation and service are at the core of ReviewPro, which is why we have switched to their solution,” said Nicholas Gandossi, OPUS General Manager. “The company’s solution transforms how we analyze our success as a hotel, both behind the scenes and on the front lines of service. ReviewPro puts online guest feedback into an easy to digest format so we can easily improve in the areas that matter most to our guests.”
RJ Friedlander, CEO of ReviewPro, says, “We are thrilled with OPUS’ decision to switch to our solution. Our Global Review Index™, which boils down review scores into an industry-standard index, will give OPUS a deeper understanding of their service strengths and areas for improvement to more effectively benchmark their performance against competitors.”
OPUS will also benefit from ReviewPro’s Revenue Optimizer tool, which lets hotels compare their average daily rates, occupancy, RevPar and GRI scores with those of their competitors to identify insights into where each property can maximize guest satisfaction and revenue growth.
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About OPUS Hotel
The only boutique hotel in Vancouver to receive the coveted Forbes Four-Star rating in 2014, and named “Top 5 Trendiest Hotels in the World” by TripAdvisor, OPUS is more than somewhere to stay, it is somewhere to be. With striking design, personality and a fabulous location in the heart of vibrant Yaletown in downtown Vancouver, OPUS is the hotel of choice for savvy travelers who like their lodgings with a little more flavor. Perfectly situated just blocks from the cruise ship terminal, adjacent to the sea-wall and surrounded by the city’s best restaurants and lounges, the hotel is perched in the best location in Vancouver. Our dedicated, talented staff offers warm, world-class service that persuades guests to return again and again.