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Optimizing the Guest Journey – Free Masterclass for Hoteliers!

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Join us for an exclusive event for hoteliers in Stockholm (30th August) and Copenhagen (31st August) packed full of real-world advice and practical takeaways. Have a sneak peek at the latest industry trends and best practices while enjoying a scrumptious breakfast on us!

The event provides a fantastic opportunity to hear from three engaging speakers, network and of course, talk about everything related to the guest journey. From optimizing guest experiences both online and on-property, to creating more personalized interactions using CRM insights, you’ll leave with everything you need to know to ensure your guests feel really special.

Places are limited so save your spot today!

Agenda
8:30 Welcome breakfast and introduction
9:00 Innovative techniques to leverage guest feedback
Speaker: Michael Kessler (CRO, ReviewPro)
9:40 How to craft the perfect guest experience, from website to hotel
Speaker: Charlie Osmond (Chief Tease, Triptease)
10:20 Surprise and delight: the key to your guests’ loyalty
Speaker: Jeff Down (Regional Sales Director EMEA, Cendyn)
11:00 Networking

Stockholm

Date: Wednesday, August 30
Time: 8:30AM – 11:30AM
Venue: Radisson Blu Waterfront Hotel & Stockholm Waterfront Congress Centre
Address: Nils Ericsons Plan 4, 111 64 Stockholm, Sweden – View it on map

Copenhagen

Date: Thursday, August 31
Time: 8:30AM – 11:30AM
Venue: Radisson Blu Scandinavia Hotel Copenhagen
Address: Amager Boulevard 70 DK-2300 Copenhagen, Denmark – View it on map

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