Optimizing the Guest Journey – Free Masterclass for Hoteliers!

Join us for an exclusive event for hoteliers in Stockholm (30th August) and Copenhagen (31st August) packed full of real-world advice and practical takeaways. Have a sneak peek at the latest industry trends and best practices while enjoying a scrumptious breakfast on us!

The event provides a fantastic opportunity to hear from three engaging speakers, network and of course, talk about everything related to the guest journey. From optimizing guest experiences both online and on-property, to creating more personalized interactions using CRM insights, you’ll leave with everything you need to know to ensure your guests feel really special.

Places are limited so save your spot today!

8:30 Welcome breakfast and introduction
9:00 Innovative techniques to leverage guest feedback
Speaker: Michael Kessler (CRO, ReviewPro)
9:40 How to craft the perfect guest experience, from website to hotel
Speaker: Charlie Osmond (Chief Tease, Triptease)
10:20 Surprise and delight: the key to your guests’ loyalty
Speaker: Jeff Down (Regional Sales Director EMEA, Cendyn)
11:00 Networking


Date: Wednesday, August 30
Time: 8:30AM – 11:30AM
Venue: Radisson Blu Waterfront Hotel & Stockholm Waterfront Congress Centre
Address: Nils Ericsons Plan 4, 111 64 Stockholm, Sweden – View it on map


Date: Thursday, August 31
Time: 8:30AM – 11:30AM
Venue: Radisson Blu Scandinavia Hotel Copenhagen
Address: Amager Boulevard 70 DK-2300 Copenhagen, Denmark – View it on map