Every Friday, we share five of the most interesting articles published online during the week, ranging from Social Media & Online Reputation Management to Hospitality Industry News and Market Research.
Have you seen this week’s blogposts on ReviewPro?
- More big cities make wi-fi free for travelers
- ReviewPro heads to EyeforTravel Distribution Summit
- Meliá Hotels International renews partnership with ReviewPro
37% consumers access web on mobile, while 8pm is the sweet spot to book trips online
Finding the sweet spots for travellers on the move
Add value: deeply engage with guests before they arrive, through social media
Engage with Customers Before They Arrive to Give a Better Experience
By Caroline Cooper
Housekeeping for internal communication
Organizing My Kitchen Junk Drawer: Lessons in Internal Communication
By Kate Berg
Can negative reviews help your hotel thrive?
I hate your brand: How negative word-of-mouth can actually increase positive engagement
By Nick Vivion
Cornell study reveals that first reviews are usually more negative
For online hotel reviews, the more the merriert
By Hugo Martin