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Online reputation management: Recommended readings of the week – September 13th

Every Friday, we share five of the most interesting articles published online during the week, ranging from Social Media & Reputation Management for hotels to Hospitality Industry News and Market Research.

In case you haven’t already seen links to them on Twitter, Facebook, LinkedIn or Google+, here is our hand-picked selection of recommended readings this week:

Have you seen this week’s blogposts on ReviewPro?

We know who satisfied customers are, but who are grateful customers?
3 Ways To Attract Grateful Customers
By Rohit Bhargava

New analysis reveals top U.S summer travel trends
What are U.S travelers doing this summer?
By Matthew Peneycad

Travelocity and Expedia strike a marketing deal that could create dominant online travel agency
Will blending of online travel giants cost travelers?
By Shea Bennett

Bed-bugs: worth $95,000?
Hotel sues guest for posting review on TripAdvisor about bed bugs
By Karthick Prabu

Are some hotel marketers stuck in the past?
Are you a hotel marketing dinosaur?
By Dave Spector

Find a hotel while you drive: voice-operated OTAs
Search for a hotel while you drive: Ford adds Hotels.com to its voice-operated dashboard
By Sean O’Neill