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Online reputation management: Recommended readings of the week – November 8th

Every Friday, we share five of the most interesting articles published online during the week, ranging from Social Media & Online Reputation Management to Hospitality Industry News and Market Research.

In case you haven’t already seen links to them on Twitter, Facebook, LinkedIn or Google+, here is our hand-picked selection of recommended readings this week:

Have you seen this week’s blogposts on ReviewPro?

  • Hotelier poll: 33% of hotels rarely or never use Twitter
  • Brazilian hostel chain creates full-time job to monitor ReviewPro’s social web data
  • #WTM2013: Hoteliers embrace social technology
  • Travel is an emotional experience, which is why consumers complain more
    Travel marketing goes social
    Juliet Stott

    Bearded Hotel Staffers Don’t Cut It With Guests
    Employee Appearance A Driver of Guest Perceptions
    By Cornell

    Your latest negative review: What kind of complainer are you dealing with?
    Hospitality Complaints: The Professional Complainer
    By Matt Shiells-Jones

    Sixty things you should know about social media in travel
    Factoid overload
    By Julie Mcnamee

    Is now the time to invest in Twitter advertising?
    The 10 billion-dollar tweet
    By Burns Patterson