Every Friday, we share five of the most interesting articles published online during the week, ranging from Social Media & Online Reputation Management to Hospitality Industry News and Market Research.
Have you seen this week’s blogposts on ReviewPro?
Travel is an emotional experience, which is why consumers complain more
Travel marketing goes social
Bearded Hotel Staffers Don’t Cut It With Guests
Employee Appearance A Driver of Guest Perceptions
Your latest negative review: What kind of complainer are you dealing with?
Hospitality Complaints: The Professional Complainer
By Matt Shiells-Jones
Sixty things you should know about social media in travel
By Julie Mcnamee
Is now the time to invest in Twitter advertising?
The 10 billion-dollar tweet
By Burns Patterson