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Online reputation management: Recommended readings of the week – November 22nd

Every Friday, we share five of the most interesting articles published online during the week, ranging from Social Media & Online Reputation Management to Hospitality Industry News and Market Research.

In case you haven’t already seen links to them on Twitter, Facebook, LinkedIn or Google+, here is our hand-picked selection of recommended readings this week:

Have you seen this week’s blogposts on ReviewPro?

  • #TwitterForHotels webinar: Answers to your questions
  • India analysis: Budget hostels compete with luxury hotels
  • Social analytics are no longer marketing’s domain for the hospitality industry
  • Analysis of 94,000 Vietnam hotel reviews reveals best-rated properties
  • ‘A New Breed of Traveller – how consumers are driving change in the hotel industry’
    Today’s Modern Guests Want Life Experiences Not Luxuries

    Know the facts and your limitations, get assistance, follow up.
    The Five Best Ways to Deal with An Upset Customer
    By Steve DiGioia

    What is the biggest turn-off for guests?
    The Silent Killer Of Hotel Guest Loyalty
    By Brett Patten

    93% of hoteliers vote free internet as No.1 most valuable business traveler amenity.
    Business travellers rate free Internet as the most valuable hotel amenity
    By Tatiana Rokou

    Say less, get more business
    How to sell your brand in one sentence
    By Stephen Key