Online reputation management: Recommended readings of the week – November 22nd

Every Friday, we share five of the most interesting articles published online during the week, ranging from Social Media & Online Reputation Management to Hospitality Industry News and Market Research.

In case you haven’t already seen links to them on Twitter, Facebook, LinkedIn or Google+, here is our hand-picked selection of recommended readings this week:

Have you seen this week’s blogposts on ReviewPro?


‘A New Breed of Traveller – how consumers are driving change in the hotel industry’
Today’s Modern Guests Want Life Experiences Not Luxuries

Know the facts and your limitations, get assistance, follow up.
The Five Best Ways to Deal with An Upset Customer
By Steve DiGioia

What is the biggest turn-off for guests?
The Silent Killer Of Hotel Guest Loyalty
By Brett Patten

93% of hoteliers vote free internet as No.1 most valuable business traveler amenity.
Business travellers rate free Internet as the most valuable hotel amenity
By Tatiana Rokou

Say less, get more business
How to sell your brand in one sentence
By Stephen Key