Every Friday, we share five of the most interesting articles published online during the week, ranging from Social Media & Online Reputation Management to Hospitality Industry News and Market Research.
Have you seen this week’s blogposts on ReviewPro?
In the bid for more personable, casual service, has our definition of hospitality changed for the worse?
What has our restaurant dining experience turned into?
By Steve DiGioia
Emotional vs logical, maths vs art, storytelling vs facts: In hotel marketing, which side of the brain do you use?
The Right Brain vs. Left Brain of Marketers
By Jason Miller
Which six negative “trigger” words should you swap when dealing with guests?
Six Words to Avoid When Dealing With Guests
By Alan Fairweather
Sixty things you should know about social media in travel
The Hotel Guest Experience Begins Online
By Arielle Sanchez
What’s the best way to harness social media for guests?
3 Rules of Engagement for Successful Social Selling
By Amy Hall