Online Reputation and Social Media Management for Hotels: Recommended Readings of the week– May 25th

Every week on Friday, we share 5 of the most interesting articles on Social Media & Online Reputation Management published during the week. Here are this week’s recommended readings:

Here’s a cheeky look at what’s wrong with so many hotel websites
10 Things I Hate About Hotel Websites – Infographic
by Jitendra Jain (JJ)

Here are some things you might consider doing to improve the “attitude” of your employees and recover some of those lost “bad-service dollars”.
How to Improve Your Customer Service
by Wayne Kehl

Four elements that the rewards customers really want.
How to Get Customers Using Your Online Rewards (Video)
by Gabe Zichermann

Simply saying, “I hope to see you again soon,” is not enough.
Staying in touch with your guests
By Caroline Cooper

Travel searches on mobile devices most often related to transportation.
Travelers Lean on Mobile’s Location-Based Information
by eMarketer Blog