Every Friday, we share five of the most interesting articles published online during the week, ranging from Social Media & Online Reputation Management for hotels to Hospitality Industry News and Market Research.
Have you seen this week’s blogposts on ReviewPro?
- Hoteliers: 7 Tips to connect with reporters on Twitter by Barbara Delollis
- Responding to social media commentary: Handling repeat complaints, promotion and personalization by Daniel Edward Craig
Infographic: 20-40% of customers who engage with companies over social media spend 20%-40% more with them.
How Social Media Is Changing Customer Service (And Why Big Brands Must Try Harder)
By Shea Bennett
Tourism in Europe
Tourism in 2013: The Fastest Growing European Countries
By Rafat Ali
The best way to ask for guest reviews?
How to solicit reviews without pissing people off
By Nellie Akalp
How can you improve service?
Take service from ordinary to extraordinary
By Debbie Allen
The truth about competition
Aim to be unique, not the best: truths about competition from Michael Porter
By Ronan Steyn